Service Manager

Service Manager

Department : Service

Reports To : Service Director / Branch or General Manager

Overview

The Service Managers main responsibility is to proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfactions as well as positively contributes to the business performance and overall company profitability.

Benefits

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Key Responsibilities

Oversee daily service department operations by leading staff managing schedules ensuring workflow efficiency maintaining shop standards monitoring tool and equipment condition enforcing parts and warranty procedures and addressing deviations through proper action and escalation.

Build and manage strong customer relationships by addressing current and future service needs resolving complex complaints supporting technical issue resolution and representing the department in customer interactions and meetings.

Drive service solution sales by developing and promoting the service portfolio aligning offerings with customer needs coordinating sales activities ensuring effective team communication monitoring pricing strategies and collaborating across departments to support business objectives.

Manage service department performance by monitoring budgets KPIs and operational targets; analyzing financials and warranty data; ensuring regulatory compliance; and driving continuous improvement initiatives to achieve business goals.

Foster a collaborative inclusive and accountable team culture by promoting professional development maintaining confidentiality encouraging continuous learning and leading by example to support departmental and organizational goals.

General Knowledge and Skills You Will Need

Apply business acumen to understand operations and drive improved service performance and profitability.

Lead and develop individuals and teams by aligning performance with goals resolving conflicts and ensuring policy adherence.

Maintain up-to-date knowledge of International Motors and IC Bus products to effectively support customer needs and business processes.

Plan allocate and manage resources human physical informational and financialto achieve organizational objectives.

Uphold safety and health standards by following policies to ensure a safe compliant and sustainable work environment.

Communicate openly and respectfully with stakeholders fostering dialogue building consensus and promoting clear interactions.

Deliver service excellence through ongoing engagement expert guidance and promoting a culture of accountability.

Inspire and energize teams by fostering purpose resilience and a drive for excellence.

Resolve complex issues by guiding root cause analysis and coaching for lasting solutions.

Desired Education & Experience

High school education or equivalent

Bachelors degree in business management technical or related field or equivalent experience Relevant work experiences in a dealership position recommended

Further education in a relevant field

Currently maintains or can obtain Commercial Drivers License (CDL)

This is not necessarily a list of all the duties responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job the dealership reserves the right to revise the functions andduties as circumstancesdictate. We are an Equal Opportunity Employer.

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1