Office Administrator (Insurance Verification and Authorization) Temp-to-Hire

FlexStaff is seeking an Office Administrator with experience in Healthcare Insurance Authorization and Medical Billing for our Client, a Prosthetics and Orthotics Lab.

Schedule : Monday- Friday, 8 : 30am-5 : 30pm.

This is Temp-to-Hire role.

In this role you will be responsible for providing clerical support, answering phone calls and obtain accurate insurance information, verification, and pre-authorization The ideal candidate would have at least 3 (three) years of healthcare billing / collections experience.

1. Front Desk Management :

o Greet and welcome patients as they arrive.

o Check in patients and schedule appointments.

2. Appointment Scheduling :

o Manage and coordinate appointment scheduling for multiple healthcare providers.

o Reschedule or cancel appointments as necessary.

3. Patient Registration :

o Collect patient information, insurance details, and relevant medical history.

o Ensure all necessary paperwork is completed accurately.

4. Telephone Communication :

o Answer phone calls promptly and professionally.

o Respond to inquiries from patients, family members, and other healthcare staff.

o Relay messages to appropriate staff and follow up on patient calls.

5. Record Keeping :

o Maintain and update patient records using electronic health record (EHR) systems or paper files.

o Ensure confidentiality and compliance with HIPAA regulations.

6. Billing and Insurance :

o Verify patient insurance eligibility and benefits.

o Collect co-pays and payments from patients.

o Assist patients with billing questions or concerns.

7. Medical Correspondence :

o Prepare and send out correspondence, such as appointment reminders and follow-up letters.

o Ensure the efficient handling of incoming and outgoing medical records and correspondence.

8. Office Management :

o Maintain a clean and organized reception area.

o Order and manage office supplies as needed.

o Collaborate with other staff to ensure smooth office operations.

9. Support Healthcare Providers :

o Assist medical professionals with administrative tasks as needed.

o Prepare charts for daily appointments and ensure all necessary documents are available.

10. Customer Service :

o Provide exceptional customer service to patients and their families.

o Address patient concerns and complaints with professionalism and empathy.

• Additional Salary Detail

The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).