Restaurant General Manager Toro Toro Miami

Job Description

Job Description

Job Posting : General Manager- Toro Toro ,

We are looking for a visionary leader with a passion for hospitality and a drive for excellence to oversee and operate our well-established and highly-acclaimed restaurant in Miami .

The Restaurant General Manager is responsible for overseeing and ensuring the smooth operation of the restaurant, with a primary focus on delivering exceptional guest satisfaction.

This role involves managing and supervising the front-of-house (FOH) staff, collaborating with the kitchen team, and contributing to the overall success of the restaurant.

Responsibilities

Staff Management :

• Interview, hire, evaluate, reward, and discipline front-of-house (FOH) personnel, and collaborate with the Head Kitchen Manager (KM) to manage back-of-house (BOH) employees.
• Orientate, motivate, train, and educate all FOH personnel in restaurant policies, procedures, and rules.
• Ensure appropriate scheduling during the absence of the Level II Manager.

Service Excellence :

• Supervise floor staff to ensure professional service and maximize guest satisfaction during operational hours.
• Cultivate product knowledge and long-term service expertise among FOH personnel.
• Build and maintain strong rapport with restaurant guests to create enjoyable and memorable dining experiences.

Operational Duties :

• Ensure that all restaurant signage is accurate, consistent, and aligned with the restaurant's theme.
• Conduct end-of-week inventories for the beverage program to manage inventory efficiently.
• Accurately report daily payroll and oversee the end-of-night closeout and cash drop processes.
• Maintain the Aloha database with accurate item listings and prices.
• Keep employee files up to date and ensure daily tasks are performed as indicated on checklists.

Facility and Maintenance :

• Maintain the cleanliness and repair of the restaurant and office, ensuring a pleasant and welcoming atmosphere.
• Attend and actively participate in weekly manager meetings to stay informed and aligned with the management team.
• Foster open communication lines between FOH and BOH staff to ensure effective collaboration.

Community Engagement :

• Act as a spokesperson for the restaurant within the community and with guests, enhancing the restaurant's reputation.
• Adopt an entrepreneurial mindset to increase sales and elevate guest satisfaction.
• Stay informed about local competition and industry trends to remain competitive.

Financial Responsibilities :

• Collaborate closely with the Level III Manager on purchasing, delivery, and storage of the beverage program to maintain cost efficiency.
• Oversee weekly liquor, wine, beer, and non-alcoholic beverage inventory to optimize inventory levels.
• Ensure menu accuracy and maintain the cleanliness of bar and storage areas.

Group Functions :

Collaborate with the Level III Manager and Sales team to adhere to standard operating procedures for event functions, delivering exceptional experiences to group guests.

Staffing Functions

• Maintain a strong management presence on the restaurant floor during service, ensuring a smooth and efficient operation.
• Promote a positive and healthy working environment for all staff, both FOH and BOH, following our Workplace Conduct Standard Operating Procedure.
• Minimize staff turnover and reduce written guest complaints through effective leadership.
• Uphold the "Open-Door" policy, facilitating open communication and enforce all house rules and policies.

Facility Functions :

• Ensure the restaurant meets acceptable standards in terms of cleanliness, upkeep, departmental meetings, and inventory management.
• Minimize breakages of glassware and flatware to manage costs effectively.

Cuisine Functions :

• Maintain acceptable standards for recipes from the prep line, kitchen cooking line, and plate presentation.
• Ensure flavor profiles are accurate through regular follow-through on line checks.

Qualifications :

• Must have at least a high school diploma or GED.
• Previous food and beverage (F&B) experience is required, with at least 2 years of Assistant Manager experience or above.
• Able to work well under pressure and be self-motivated.
• Strong organizational, time management, and sales skills.
• Effective communication skills, both written and verbal.

Toro Toro is an equal opportunity employer and welcomes candidates from diverse backgrounds to join our team.