Job Description
Job Description
Job Posting : General Manager- Toro Toro ,
We are looking for a visionary leader with a passion for hospitality and a drive for excellence to oversee and operate our well-established and highly-acclaimed restaurant in Miami .
The Restaurant General Manager is responsible for overseeing and ensuring the smooth operation of the restaurant, with a primary focus on delivering exceptional guest satisfaction.
This role involves managing and supervising the front-of-house (FOH) staff, collaborating with the kitchen team, and contributing to the overall success of the restaurant.
Responsibilities
Staff Management :
- Interview, hire, evaluate, reward, and discipline front-of-house (FOH) personnel, and collaborate with the Head Kitchen Manager (KM) to manage back-of-house (BOH) employees.
- Orientate, motivate, train, and educate all FOH personnel in restaurant policies, procedures, and rules.
- Ensure appropriate scheduling during the absence of the Level II Manager.
Service Excellence :
- Supervise floor staff to ensure professional service and maximize guest satisfaction during operational hours.
- Cultivate product knowledge and long-term service expertise among FOH personnel.
- Build and maintain strong rapport with restaurant guests to create enjoyable and memorable dining experiences.
Operational Duties :
- Ensure that all restaurant signage is accurate, consistent, and aligned with the restaurant's theme.
- Conduct end-of-week inventories for the beverage program to manage inventory efficiently.
- Accurately report daily payroll and oversee the end-of-night closeout and cash drop processes.
- Maintain the Aloha database with accurate item listings and prices.
- Keep employee files up to date and ensure daily tasks are performed as indicated on checklists.
Facility and Maintenance :
- Maintain the cleanliness and repair of the restaurant and office, ensuring a pleasant and welcoming atmosphere.
- Attend and actively participate in weekly manager meetings to stay informed and aligned with the management team.
- Foster open communication lines between FOH and BOH staff to ensure effective collaboration.
Community Engagement :
- Act as a spokesperson for the restaurant within the community and with guests, enhancing the restaurant's reputation.
- Adopt an entrepreneurial mindset to increase sales and elevate guest satisfaction.
- Stay informed about local competition and industry trends to remain competitive.
Financial Responsibilities :
- Collaborate closely with the Level III Manager on purchasing, delivery, and storage of the beverage program to maintain cost efficiency.
- Oversee weekly liquor, wine, beer, and non-alcoholic beverage inventory to optimize inventory levels.
- Ensure menu accuracy and maintain the cleanliness of bar and storage areas.
Group Functions :
Collaborate with the Level III Manager and Sales team to adhere to standard operating procedures for event functions, delivering exceptional experiences to group guests.
Staffing Functions
- Maintain a strong management presence on the restaurant floor during service, ensuring a smooth and efficient operation.
- Promote a positive and healthy working environment for all staff, both FOH and BOH, following our Workplace Conduct Standard Operating Procedure.
- Minimize staff turnover and reduce written guest complaints through effective leadership.
- Uphold the "Open-Door" policy, facilitating open communication and enforce all house rules and policies.
Facility Functions :
- Ensure the restaurant meets acceptable standards in terms of cleanliness, upkeep, departmental meetings, and inventory management.
- Minimize breakages of glassware and flatware to manage costs effectively.
Cuisine Functions :
- Maintain acceptable standards for recipes from the prep line, kitchen cooking line, and plate presentation.
- Ensure flavor profiles are accurate through regular follow-through on line checks.
Qualifications :
- Must have at least a high school diploma or GED.
- Previous food and beverage (F&B) experience is required, with at least 2 years of Assistant Manager experience or above.
- Able to work well under pressure and be self-motivated.
- Strong organizational, time management, and sales skills.
- Effective communication skills, both written and verbal.
Toro Toro is an equal opportunity employer and welcomes candidates from diverse backgrounds to join our team.