Customer Service ManagerHenis Group • Greenville, SC, United States
Customer Service Manager
Henis Group • Greenville, SC, United States
1 day ago
Job type
- Full-time
Job descriptionLead, coach, and manage the customer service team across multiple locations. Handle customer escalations, ensure timely follow-up, and maintain high service standards. Review and approve invoices and service orders. Oversee and manage critical CSR responsibilities : ‒ Booking work orders for new doors, docks, gates or access systems ‒ Coordinating with vendors for equipment, parts, and deliveries ‒ Managing order releases through vendor portals ‒ Maintaining project / job folders and documentation ‒ Coordinating shipping and delivery dates with sales / field teams ‒ Handling communication with vendors on missing or damaged shipments Background or familiarity with the door, dock, gate, HVAC, construction, or related field-service industries — ideally from working in similar environments. Strong communication and interpersonal skills, able to coordinate between internal teams, vendors, and customers. Demonstrated ability to lead and manage a team , including remote staff. Good problem-solving skills, high attention to detail, and ability to make decisions in a dynamic, fast-paced environment. Comfort with computer systems and standard office tools (email, spreadsheets, order management). Hands-on, organized management style and comfort taking ownership of customer service operations.
Our client is a national-level provider of commercial doors, loading-dock systems, gate / access-control solutions, and related installation and maintenance services , offering products and ongoing support to warehouses, industrial facilities, retail sites, and more.
They are hiring a Customer Service Manager for their Greenville office — a newly created role designed to bring professional leadership and organization across customer service functions at their main location and outlying offices (e.g. Columbia and Asheville).
About the Role
- Manage a team of about 10 people , including CSRs based in Greenville plus support staff in remote offices.
- Standard working hours : ≈ 7 : 00 AM – 5 : 00 PM , aligning with vendor schedules, field work requests, and service coordination.
- Oversee customer-facing support, vendor coordination, and internal workflows tied to scheduling installations, repairs, maintenance, and dock / door services.
What You’ll Do
What You Bring
Create a job alert for this search
Customer Service Manager • Greenville, SC, United States
Related jobs
Full-time direct hire role payable up to.As a Delivery Manager, you will be accountable for leading and managing service and change delivery for an account, a group of accounts, or for a significan...Show more
This position supports the success of the Licensed Platform Sales Program.Leads the integration of platform associates in their respective areas to ensure appropriate branch coverage.Partners with ...Show more
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity.
We care like family! Jump-start your career as a.Primary Case ...Show more
Our client is a national-level provider of.Greenville office — a newly created role designed to bring professional leadership and organization across customer service functions at their main locati...Show more
Customer Service - Self Storage Manager.Total Rewards package available to our team : .Flexible and Full-Time Schedules.Employees become eligible for Full-time.
Medical, Dental, Vision, 401k with matc...Show more
Customer Service Representative (CSR) .Do you love helping people and sharing your knowledge?.Do you want to grow your career with a company that rewards your hard work?.
Monthly performance-based i...Show more
Administrative Primary Care RN.Blue Ridge Health is currently seeking an Administrative Primary Care RN to be part of our team.
A competitive benefits plan, including Medical, Dental and Vision.Comp...Show more
LHH Recruitment Solutions is seeking a skilled Maintenance Manager to oversee all maintenance functions at a large-scale production facility.
This role provides strategic leadership while ensuring s...Show more
Assistant Food Services Manager.Position : Assistant Food Services Manager - Full Time.Are you looking to help lead a team and express your talents and creativity, while making a difference in the l...Show more
Overnight Closer (Member Services Representative).Planet Fitness members, prospective members and guests.The Overnight Closer will be responsible for creating a positive member experience by provid...Show more
As a people-first firm, we value diversity in backgrounds and experiences.We strongly believe our people and culture are key to our success.
Our vision is to be recognized as the most valued and res...Show more
It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Cl...Show more
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show more
Manager in Training Waves Express Car Wash (Simpsonville - West Georgia Road).Leadership | Sales | Customer Service | Growth Opportunity.
Are you a natural communicator with a passion for people an...Show more
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries.
Our growth is driven by delivering re...Show more
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we wo...Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
The Customer Service Representative per...Show more
Service Delivery Manager - Greer, SC
Orion Global Managed Services US Inc • Greer, SC, US
Full-time +1
Last updated: 30+ days ago • Promoted
Regional Platform Sales Manager
First Citizens Bank • Hendersonville, NC, US
Full-time
Last updated: 17 days ago • Promoted
Registered Nurse Case Manager Home Health
CarePartners Living LLC • Hendersonville, NC, United States
Full-time +1
Last updated: 30+ days ago • Promoted
Customer Service Manager
Henis Group • Greenville, SC, US
Full-time
Last updated: 1 day ago • Promoted
Customer Service - Self Storage Manager
Public Storage • Greenville, SC, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative - Hybrid - Greenville, SC
Transcom • Greenville, SC, United States
Full-time
Last updated: 30+ days ago • Promoted
Primary Care RN Consultant / Case Manager
Blue Ridge Community Health Services • Hendersonville, NC, United States
Full-time
Last updated: 4 days ago • Promoted
Maintenance Manager
LHH • Hendersonville, NC, US
Full-time
Last updated: 30+ days ago • Promoted
Assistant Food Services Manager
NHC HealthCare Columbia • Greenville, SC, US
Full-time
Last updated: 30+ days ago • Promoted
Overnight Closer
Planet Fitness • Hendersonville, NC, United States
Full-time
Last updated: 20 days ago • Promoted
Account Manager, (Healthcare)
Power Digital • Greenville, SC, US
Full-time
Last updated: 13 days ago • Promoted
Licensed Customer Service Rep- Hendersonville, NC
The Auto Club Group • Hendersonville, NC, United States
Full-time
Last updated: 1 day ago • Promoted
Remote Customer Service Agent
MCI • Greenville, SC, US
Remote
Full-time
Last updated: 28 days ago • Promoted
Express Car Wash Manager-in-Training
Waves Express Car Wash • Simpsonville, SC, US
Full-time
Last updated: 30+ days ago • Promoted
Oracle Global Community Manager
KPMG • Greenville, SC, United States
Full-time
Last updated: 24 days ago • Promoted
Customer Service Remote Work
Morphius Corp • Greenville, SC, US
Remote
Full-time
Last updated: 28 days ago • Promoted
Remote Customer Service (50k-90k per year)
Professional Careers • Greenville, South Carolina
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
Customer Service Representative - Pardee Orthopedics Thompson St
UNC Health Care • Hendersonville, NC, United States
Full-time
Last updated: 15 days ago • Promoted