Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Ocala, FL, US
Associate Team Leader

Associate Team Leader

H&R Block • Ocala, FL, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Associate Team Leader • Ocala, FL, US

    Related jobs
    Manager In Training - Sales Team

    Manager In Training - Sales Team

    The Violand Agency of Ocala • Ocala, FL, US
    Full-time
    We are looking for individuals who are looking for a career.If you are looking for a career that does not have that glass ceiling, this might be the opportunity for you. We work hard, play hard, and...Show more
    Last updated: 30+ days ago • Promoted
    Service Team

    Service Team

    Panda Restaurant Group • Ocala, FL, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Team Leader

    Team Leader

    H&R Block • Ocala, FL, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Team Lead

    Team Lead

    Rack Room Shoes • Ocala, FL, US
    Part-time
    The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures.Provides leadership...Show more
    Last updated: 30+ days ago • Promoted
    TEAM MEMBER - pOpshelf

    TEAM MEMBER - pOpshelf

    Dollar General • Ocala, FL, US
    Full-time
    Join The Dollar General Journey.Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many conveni...Show more
    Last updated: 30+ days ago • Promoted
    Seasonal FC Lead

    Seasonal FC Lead

    Chewy Fulfillment Centers • Ocala, FL, US
    Full-time
    Seasonal Fulfillment Center Lead.The Seasonal Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Ocala, FL. This individual will be a change agent who thrives on deta...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Tractor Supply • Ocala, FL, US
    Full-time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Show more
    Last updated: 30+ days ago • Promoted
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Ocala, FL, US
    Full-time +1
    WM Supercenter #1847 4980 E Silver Springs Blvd Ocala, FL 34470-3268 CP-1847-9020.Shift may start between 8 : 00am - 11 : 00am Shift may start between 1 : 00pm - 4 : 00pm. Front End Checkout associates run ...Show more
    Last updated: 3 days ago • Promoted
    LEAD SALES ASSOCIATE-PT in OCALA, FL S14103

    LEAD SALES ASSOCIATE-PT in OCALA, FL S14103

    Dollar General • Ocala, FL, US
    Full-time
    Dollar General Job Opportunity.Work where you matter at Dollar General, where our mission is to serve others! We value each and every one of our employees. Whether you are looking to launch a new ca...Show more
    Last updated: 30+ days ago • Promoted
    LEAD SALES ASSOCIATE-PT in OCALA, FL S15544

    LEAD SALES ASSOCIATE-PT in OCALA, FL S15544

    Dollar General • Ocala, FL, US
    Full-time
    Dollar General Cashier / Stocker.Work where you matter at Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in...Show more
    Last updated: 30+ days ago • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Ocala, FL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    BA Multi-Unit Team Leader 2 Hrly

    BA Multi-Unit Team Leader 2 Hrly

    H&R Block • Ocala, FL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 24 days ago • Promoted
    LEAD SALES ASSOCIATE-FT in OAK HILL, FL S11533

    LEAD SALES ASSOCIATE-FT in OAK HILL, FL S11533

    Dollar General • Citra, FL, US
    Full-time
    Job Title : Lead Sales Associate.Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees. Whether you are looking to launch a new career i...Show more
    Last updated: 30+ days ago • Promoted
    LEAD SALES ASSOCIATE-FT in OCALA, FL S15963

    LEAD SALES ASSOCIATE-FT in OCALA, FL S15963

    Dollar General • Ocala, FL, US
    Full-time
    Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient sto...Show more
    Last updated: 30+ days ago • Promoted