Clinic Medical Office Receptionist

• JOB SUMMARY / PURPOSE Performs receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients and visitors in a professional manner.
• DEPARTMENT DESCRIPTION The Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention but are not considered to be life-threatening or severe enough to be cared for in the hospital emergency department.
• EXPERIENCE / EDUCATION / QUALIFICATIONS High school diploma or equivalent required. Experience and / or training with computer applications required.

Minimum of one (1) year experience and / or training in a position of similar responsibility and complexity preferred. Experience and / or training with medical / insurance terminology preferred.

KNOWLEDGE / SKILLS / ABILITIES Service Orientation - Successfully apply knowledge of various resources / models of recovery to assist and care for others.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.

Ability to comply with laws and maintain confidentiality of patient information. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues.

Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Team Building - Ability to work, function and communicate on a multi-disciplinary team.

Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.

Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and / or communicating with patients and caregivers.

Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

PHYSICAL DEMANDS

Rarely

1 - 10% of the time)

Occasionally

11 - 33% of the time)

Frequently

34 - 66% of the time)

Continually

67 100% of the time)

WALK - INCLINE

LIFT (Floor to Waist : 0"-36") 20 - 40 Lbs

LIFT (Knee to chest : 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

SQUAT Repetitive

SQUAT Static (hold >

30 sec)

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

STAND

CLIMB - STAIRS

KNEEL (on knees)

REACH - Upward

WALK - LEVEL SURFACE

BEND FORWARD at waist

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

REACH - Forward

MANUAL DEXTERITY Hands / wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand / Fist