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The Onsite Technician (Level 2) provides hands-on technical support across MCPC’s client locations in Akron and Barberton, delivering advanced endpoint troubleshooting, hardware support, and local technical assistance. This position serves as the primary on-site technical presence, ensuring stable operations, reduced escalations, and a high-quality end-user experience.
Core Responsibilities
Provide Level 2 desktop and endpoint support at both Akron and Barberton client sites.
Troubleshoot and resolve escalated incidents involving Windows OS, O365, endpoint security, hardware failures, imaging issues, and application problems.
Perform hands-on support for peripheral devices: printers, monitors, docking stations, UPS units, and basic network touchpoints.
Execute workstation maintenance, refreshes, device replacements, and patching-related tasks as scheduled.
Collaborate with MCPC escalation teams and follow established SLAs, documentation standards, and ITSM workflows.
Deliver a professional, customer-focused on-site experience and act as a trusted technical resource for end users.
Required Skills & Experience
2–4 years of experience in desktop support, field services, or on-site technical roles.
Strong proficiency with Windows OS, Office 365, imaging tools, and endpoint management technologies.
Solid troubleshooting experience with end-user hardware and common peripherals.
Ability to work independently across multiple sites (Akron and Barberton) with excellent time management.
Strong communication and customer service skills.
Experience with ITSM/ticketing platforms and documentation