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Computer systems analyst Jobs in Peoria, IL

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Computer systems analyst • peoria il

Last updated: 2 days ago

Product Support Analyst

KaavPeoria, IL, United States
Full-time

Join our team as a Product Support Analyst and become a pivotal player in enhancing customer experience for our customer's innovative digital products.In this role, youll leverage your expertise to... Show more

Analyst/Developer - General 1

eTeamPeoria, IL, United States
Full-time

Position's Contributions to Work Group:.Design learning assets across different modalities (eLearning, job aids, videos) collaborating with SMEs and stakeholders.Work with GDL (Global Dealer Learni... Show more

Supervisory Program Analyst (Executive Assistant)

Internal Revenue ServicePeoria, IL, United States
Full-time

Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate... Show more

Treasury Analyst

Morton BuildingsMorton, IL, United States
Full-time

We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 100 construction centers nationwide.Per year, across America, thousands o... Show more

25U Signal Support Systems Specialist

Army National GuardPeoria, IL
Part-time

Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat.Signal Supp... Show more

Senior Financial Analyst

OSF HealthCarePeoria, IL, United States
$38.75–$45.59 hourly
Full-time

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings ... Show more

Logistics Analyst 2

TriOptusMorton, IL, United States
Full-time

The main function of a logistics planning analyst is to coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule.A t... Show more

Computer Assistant (Onsite)

National Experienced Workforce SolutionsPeoria, IL, US
$44.00 hourly
Full-time +1

For over 25 years, National Experienced Workforce Solutions (NEW Solutions) has specialized in connecting experienced workers (ages 55+) with full-time and part-time job opportunities that support ... Show more

Pricing Analyst

CaterpillarPeoria, IL, United States
$89,210.00–$133,810.00 yearly
Part-time

Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other.We are the makers, problem s... Show more

BCBA--Board Certified Behavior Analyst

Caravel Autism HealthPeoria, Illinois, United States, 61602
Full-time

BCBA--Board Certified Behavior Analyst.Sign-on Bonus & Relocation Assistance Available.Caravel Autism Health is committed to being the leader in ABA treatment for children on the autism spectrum.We... Show more

(1111353) Systems Validation Engineer

Diversified Services Network, Inc.Mossville, IL, US
Full-time
Quick Apply

Diversified Services Network, Inc.DSN) is seeking a full-time Systems Validation Engineer to join our team in Mossville, IL.We offer full benefits, PTO, 401k, and more! If you're looking to grow yo... Show more

15E Unmanned Aircraft Systems Repairers

Army National GuardPeoria, IL
Part-time

Drones are a game-changer on today’s battlefield.Being able to observe our enemies to gain intel from an Unmanned Aerial Vehicle creates a huge tactical advantage for our forces in the field.And it... Show more

Controls Engineer 2 - Systems Validation - 111353-1

Cullerton GroupMossville, IL, US
Permanent
Quick Apply

Cullerton Group has a new opportunity for a.Controls Engineer 2 – Systems Validation in Mossville, IL.Monday–Friday, first shift from approximately.We are seeking a Controls Engineer to s... Show more

Pekin College Computer Science Tutor

Varsity TutorsPekin, IL, US
Full-time

Pekin College Computer Science Tutor Jobs* The Varsity Tutors platform has thousands of students looking for online College Computer Science tutors nationally and in Pekin.As a tutor who uses the ... Show more

Remote Financial Analyst

Micro1Peoria, Illinois, US
Remote
Full-time +1

Investment Strategy & Advisory.Predictive Analytics & Visualization.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowled... Show more

 • Promoted

Technical Business Systems Analyst 2

E-SolutionsPeoria, IL, United States
Full-time

As GDS Analytics Specialist, you will be working closely with the clients Digital Analytics team to measure and analyze the business impact of Global Dealer Standards and work with various business... Show more

Remote Financial Analyst

Micro1East Peoria, Illinois, US
Remote
Full-time +1

Investment Strategy & Advisory.Predictive Analytics & Visualization.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowled... Show more

 • Promoted

Process Improvement Business Analyst

SamprasoftPeoria, IL, United States
Full-time

This role involves working closely with stakeholders to understand business objectives, identify opportunities for process improvements, and deliver actionable solutions.The ideal candidate will ha... Show more

Analyst

Cortex consultants LLCPeoria, IL, United States
Full-time
Quick Apply

Position: Analyst</font></b></div> <div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"><font face="arial, sans-serif">Loc... Show more

Management and Program Analyst

US Government JobsPeoria, IL, United States
Full-time

Large Business & International Division.A description of the business units can be found at:.Position(s) are to be filled in following area(s):.LBI - Director Withholding Exchange/International Ind... Show more

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Product Support Analyst

Product Support Analyst

KaavPeoria, IL, United States
30+ days ago
Job type
  • Full-time
Job description

Product Support Analyst

Join our team as a Product Support Analyst and become a pivotal player in enhancing customer experience for our customer's innovative digital products. In this role, youll leverage your expertise to monitor, troubleshoot, and resolve customer issues while serving as the subject matter expert for a eCommerce workstream. Top candidates will be passionate about providing exceptional support and driving continuous improvement. Help us power digital solutions in a collaborative environment.

Responsibilities of the incumbents are to provide worldwide support for the digital products and applications associated to the corresponding workstream:

  • Serves as an eCommerce workstream Product expert / Subject Matter Expert. Stays current with all digital products and applications associated with their respective workstream
  • Manages cases to provide an appreciated, secure and effortless experience with customers, dealers, and internal client for every interaction.
  • Triage / Troubleshooting also support to Tier 1 Supplier agents
  • Tactical Timely resolution and follow-up with customer & dealers
  • Issue identification reports in all forms from customers, dealers, industry reps and subsidiaries.
  • Issue investigation basic triage, statistical analyses, basic testing and analysis of application failures, etc.
  • Resolution of commitments formally document issues and provide follow-up on the resolution process with dealers, customers and appropriate internal teams.
  • Manages hand-ups/escalation paths in support of daily operations.
  • Manages requests to the urgency defined by our service level agreements.
  • Serves as the primary point of contact for Tier 1 for the lines of business the Digital /Prod Service Engineering supports.
  • Supports continuous improvement efforts.
  • Creates and updates self service and Tier 1 support knowledge articles for digital products and applications.
  • Analyze and develop new customer service rep training or customer self-service opportunities, based on improving customer experience, preventing lost sales, churn, and solving customer issues.
  • Support Digital Product training for CSRs
  • Supports the development and maintenance of Business Rules
  • Validate and create process maps
  • Provides input to digital product and application support teams.
  • Conducts occasional dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications.

Requires a college or university degree, technical certification or equivalent experience. At least 2 years of experience in product service support, application support, or equivalent support work.

Interpersonal skills to deal with sensitive, emotional or potentially controversial situations. Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment of others as needed. This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for the application or process. Experience with the use of Salesforce, specifically for Customer Relationship Management. Experience in Contact Center Operations, specifically related to customer experience and/or customer support. Strong planning and communication skills. Strong critical thinking/problem solving skills. Vendor Management experience.