Customer relations manager Jobs in Orlando, FL

Employee Relations Specialist

The Employee Relations Specialist is responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with LSGSs policies, values, and culture. Leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, workplace training, organizational change assessment, crisis response, case data analytics, and other workplace projects impacting the employee experience. Handling a wide range of complex and highly sensitive employment situations and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.

Starting Pay: 70,000

Duties and Functions

• Efficiently enters and maintains employee data into Human Resources Information System (HRIS); with a high degree of accuracy while meeting all deadlines.
• Managing employee relations workflow including, but not limited to: investigations, documentation, communication with candidates as well as management team, documentation and follow up.
• Responsible for engaging with employees and leaders at critical moments in the employee life cycle to ensure an equitable, inclusive, and respectful experience for all employees consistent with LSGSs policies, values, and culture.
• Serves as the HR Business Partner for employees and managers to resolve employee relations issues, identify training needs, and support development planning.
• Leading workplace investigations, policy creation and interpretation, performance management, medical accommodations, workplace training, organizational change assessment, case data analytics, and other workplace projects impacting the employee experience.
• Handle a wide range of complex and highly sensitive employment situations and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization who have a wide range of experiences and backgrounds.
• Conduct complex and sensitive workplace investigations with little supervision, including determining appropriate investigation strategies, leading witness interviews and document review, and determining findings and recommendations for appropriate resolution. Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations.
• Ensures compliance with all company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources.
• Ensure customer satisfaction by responding to phone calls and emails regarding employee data and general human resources inquiries.
• Collect, maintain and update Employee records including update work locations, pay rates, PTO, status changes, password resets as needed.
• Assists with inquires and issues related to benefits and other administrative HR processes, Triage employee inquiries and connect them to the right subject matter expert when necessary.
• Identify opportunities to improve HR programs and propose solutions to increase efficiencies across the team.
• Partners with other department Managers to assess, respond and escalate employee issues as needed to ensure appropriate resolution.
• Manages monthly projects and reports.
• Handle confidential information and matters of discretion in a professional manner.
• Knowledge of workers compensation processes, ADA accommodations, FMLA and other LOA.
• Escalate issues as necessary to HR Leadership.
• Other duties as assigned by manager.

Education and Experience

EDUCATION/CERTIFICATION: Bachelor's degree in Employee Relations, Human Resources or related field required or three years of human resource experience three years in employee relations preferred OR its equivalent through training, education, and other experience.

REQUIRED KNOWLEDGE: Ability to provide guidance to employees and department heads in the area of Human Resources.

EXPERIENCE REQUIRED: 2+ experience in human resources conducting high volume workplace investigations. 2+ experience processing workers compensation, ADA accommodations, FMLA and other LOA. Experience applying California employment laws and regulations is required.

Preferred Requirements

Experience with Workday highly preferred.

Knowledge/Skills/Abilities (KSA)

Knowledge of the basic principle of all States personnel laws, rules and regulations.

Knowledge of related computer applications including database entry and Microsoft.

Strong and effective communication skills written & oral in English and Spanish preferred.

Able to communicate and work well independently and in a team environment and must be self-directed with minimal supervision.

Familiar with California Federal DOL, Wage & Hour rules and laws.

Familiar with California Employee Laws and EEOC guidelines.

Ability to effectively document and maintain HR related policies & procedures, interviews and investigations.

Ability to prioritize and continuously follow up on projects and deadlines.

Ability to explain complicated subjects to different skill levels.

Excellent customer service skills, strong problem-solving skills and attention to detail and solid organizational skills.

Proven ability to work under steady pressure with frequent interruptions and a high degree of contact by phone and email.

Flexible and willing to handle an ever-changing work environment.

Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records and reports.

Competent in the use of MS Word and Excel.

Authorized to work in the United States.

Supervisory Responsibilities

There are no supervisory responsibilities.

Work Environment/Condition

An indoor office space with proper lighting and climate-controlled setting.

Physical Demands

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.