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Devops engineer Jobs in Elk Grove, CA

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Devops engineer • elk grove ca

Last updated: 4 days ago

Contact Center Systems Engineer

glint tech solutionsElk Grove, CA, USA
Full-time
Quick Apply

Contact Center Systems Engineer.Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.IVR f... Show more

Project Engineer

cnw constructionElk Grove, California, United States
Full-time

Project Engineer – Drive Public Works Impact with CNW Construction, Inc.Company: CNW Construction, Inc.Salary/Pay Rate: $85,000 - $120,000 per year (based on experience).Job/Employment Type: Full T... Show more

 • Promoted

Transportation Engineer

trade jobs work force94283 Sacramento, CA, US
Full-time

Develop plans for surface transportation projects, according to established engineering standards and state or federal construction policy.Prepare designs, specifications, or estimates for transpor... Show more

 • Promoted

QA Automation Engineer | Onsite in Elk Grove, CA | 12 Months

genius business solutionsElk Grove, CA, United States
Full-time

About Genius Business Solutions Inc.Featured in CNBC, Digital Journal, Fox News, and CIO Review, GBSI is a globally recognized IT services leader with 20+ years serving Fortune 500 organizations.Ou... Show more

Partner Success Engineering Manager, Enterprise Technology Services

appleElk Grove, CA, United States
$191,300.00–$287,800.00 yearly
Full-time

Partner Success Engineering Manager, Enterprise Technology Services.Enterprise Technology Services (ETS) is part of IS&T and delivers global-scale platforms and services that keep Apple's operation... Show more

Aerospace Engineer

trade jobs workforce94206 Sacramento, CA, US
Full-time

Aerospace Engineer Job Duties: Contributes to the design, manufacturing, and testing of aircraft and aerospace products.Studies proposed projects to assess safety and feasibility.Evaluates designs ... Show more

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DevOps Automation Engineer

bright vision technologiesElk Grove, CA, US
$75,000.00–$95,000.00 yearly
Full-time
Quick Apply

DevOps Automation Engineer – Remote Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the Unit... Show more

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Contact Center Systems Engineer

Contact Center Systems Engineer

glint tech solutionsElk Grove, CA, USA
20 days ago
Job type
  • Full-time
  • Quick Apply
Job description

About the Role

We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment.

This role combines production support and platform engineering, including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.

Key Responsibilities

  • Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels
  • Troubleshoot production issues across telephony, network, and application layers
  • Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
  • Troubleshoot SIP/VoIP call flows and routing logic
  • Support number provisioning, porting, and regional routing
  • Analyze existing contact center configurations and map them to a new platform architecture
  • Build and validate configurations in Linux environments
  • Support platform migration and feature-parity testing
  • Integrate systems using REST APIs and webhooks
  • Participate in production incident triage and resolution
  • Create technical documentation, runbooks, and structured shift handovers

Required Qualifications

  • 3+ years of hands-on experience with enterprise Contact Center platforms
  • Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
  • Strong knowledge of SIP, RTP, and VoIP
  • Experience troubleshooting call flows, routing logic, and media-path issues
  • Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
  • Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
  • Scripting/programming experience with Python, JavaScript, or Bash
  • Experience with REST APIs, webhooks, Git, and deployment workflows
  • Experience supporting and troubleshooting production systems

Preferred Qualifications

  • Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
  • Contact center platform migration experience
  • Experience with Wireshark, sngrep, sipgrep, or HOMER
  • Terraform or Ansible
  • Splunk, Grafana, Prometheus, or Datadog
  • SQL fundamentals
  • Cyara or other automated voice-testing platforms
  • Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
  • ITIL / ITSM familiarity

Education

Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.