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Experience Jobs in Birmingham al
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Customer Experience Specialist
Interface Americas, IncBirmingham, AL, United States- Promoted
DIETARY AIDE - NO EXPERIENCE REQUIRED
Children's of AlabamaBirmingham, AL, United States- Promoted
L&D RN FT PM EXPERIENCE REQUIRED
Baptist Health - AlabamaAL, United States- Promoted
DIETARY AIDE - PRN - NO EXPERIENCE REQUIRED
East GlenCenter Point, AL, United States- Promoted
Experience Architect
VirtualVocationsBirmingham, Alabama, United States- Promoted
Customer Experience Guide
DriveTimeBirmingham, AL, United States- Promoted
Branch Experience Manager - Hoover
Avadian Credit UnionHoover, AL, United States- Promoted
Caregivers with Dementia Experience Birmingham, AL
Helping Hearts USA LLCBirmingham, AL, United States- Promoted
Assistant Family Experience Director
Lakeview EstatesRiverchase, AL, United States- Promoted
Remote Work – No Experience
OCPABirmingham, AL, US- Promoted
Experience Architect
DeloitteBirmingham, ALDirector - Consumer Experience
AscensionBirmingham, Alabama, United States- Promoted
Paid Research Participant- No Experience Needed
IncomeFindrDOLOMITE, AL, United States- Promoted
CUSTOMER EXPERIENCE MANAGER
Home DepotFairfield, AL, United States- Promoted
Customer Service Representative - No Experience Required
Alabama Professional ServicesIrondale, AL, United States- Promoted
L&D RN FT PM EXPERIENCE REQUIRED
Baptist HealthAL, United States- Promoted
Director Integrated Experience Design
Highmark HealthBirmingham, Alabama, USGuest Experience Manager
CAVA - AlabamaBirmingham, Alabama, United StatesCustomer Experience Specialist
Interface Americas, IncBirmingham, AL, United StatesRole Purpose :
As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally.
Through pro-actively going beyond our customers' expectations in managing their orders through to fulfilment whilst being a true Voice of our customers internally within the business.
Key Accountabilities :
Customer 1st
- Own the "Customers experience" together with the team
- Input, manage and monitor sales orders for the region.
- Order management - Review the order book and customer master data on a regular basis and revise as necessary to ensure that the most up to date and accurate information is available to the business for production, warehouse and despatch purposes
- Validate records of call / sales activity, including CRM and JDE, to provide accurate and suitable call reports and information
- Providing accurate pricing and quotations on small orders as required and dealing with customer sales orders where required
- Providing a 1st class customer experience to our customers over the phone and all channels of communication., focusing on closing the deal, and generating future sales opportunities
- Be the VOC (voice of the customer)
People 1st
Process
Tools
Scale & Scope of the role :
Knowledge and Skills :
Experience of working in a high performing team
Minimum of 5 years' experience in Customer Care / Customer service
Experience of working in customer contact
Essential
Experience of working in a customer service environment
Excellent communicator both verbally and written
Confident with outbound calling as well as managing inbound calls
Ability to handle multiple tasks at the same time
Experience of working on a ERP system
Experience of working in a team environment
Experience of working with different levels within an organisation
Able to work under pressure
Be tenacious and see things through