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Experience Jobs in Birmingham al

Last updated: 1 day ago
  • Promoted
Customer Experience Specialist

Customer Experience Specialist

Interface Americas, IncBirmingham, AL, United States
Show moreLast updated: 11 days ago
  • Promoted
DIETARY AIDE - NO EXPERIENCE REQUIRED

DIETARY AIDE - NO EXPERIENCE REQUIRED

Children's of AlabamaBirmingham, AL, United States
Full-time
Show moreLast updated: 2 days ago
  • Promoted
L&D RN FT PM EXPERIENCE REQUIRED

L&D RN FT PM EXPERIENCE REQUIRED

Baptist Health - AlabamaAL, United States
Full-time
Show moreLast updated: 1 day ago
  • Promoted
DIETARY AIDE - PRN - NO EXPERIENCE REQUIRED

DIETARY AIDE - PRN - NO EXPERIENCE REQUIRED

East GlenCenter Point, AL, United States
Full-time
Show moreLast updated: 2 days ago
  • Promoted
Experience Architect

Experience Architect

VirtualVocationsBirmingham, Alabama, United States
Full-time
Show moreLast updated: 2 days ago
  • Promoted
Customer Experience Guide

Customer Experience Guide

DriveTimeBirmingham, AL, United States
Full-time
Show moreLast updated: 14 days ago
  • Promoted
Branch Experience Manager - Hoover

Branch Experience Manager - Hoover

Avadian Credit UnionHoover, AL, United States
Show moreLast updated: 30+ days ago
  • Promoted
Caregivers with Dementia Experience Birmingham, AL

Caregivers with Dementia Experience Birmingham, AL

Helping Hearts USA LLCBirmingham, AL, United States
Full-time
Show moreLast updated: 3 days ago
Guest Experience Manager

Guest Experience Manager

cavaHomewood, Alabama, United States
Show moreLast updated: 30+ days ago
  • Promoted
Assistant Family Experience Director

Assistant Family Experience Director

Lakeview EstatesRiverchase, AL, United States
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Remote Work – No Experience

Remote Work – No Experience

OCPABirmingham, AL, US
$45.00 hourly
Remote
Show moreLast updated: 30+ days ago
  • Promoted
Experience Architect

Experience Architect

DeloitteBirmingham, AL
$118,700.00–$218,600.00 yearly
Full-time
Show moreLast updated: 11 days ago
Guest Experience Expert

Guest Experience Expert

Marriott InternationalBirmingham, AL
Show moreLast updated: 30+ days ago
Director - Consumer Experience

Director - Consumer Experience

AscensionBirmingham, Alabama, United States
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Paid Research Participant- No Experience Needed

Paid Research Participant- No Experience Needed

IncomeFindrDOLOMITE, AL, United States
Full-time
Show moreLast updated: 23 days ago
  • Promoted
CUSTOMER EXPERIENCE MANAGER

CUSTOMER EXPERIENCE MANAGER

Home DepotFairfield, AL, United States
Full-time
Show moreLast updated: 15 days ago
  • Promoted
Customer Service Representative - No Experience Required

Customer Service Representative - No Experience Required

Alabama Professional ServicesIrondale, AL, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
L&D RN FT PM EXPERIENCE REQUIRED

L&D RN FT PM EXPERIENCE REQUIRED

Baptist HealthAL, United States
Full-time
Show moreLast updated: 1 day ago
  • Promoted
Director Integrated Experience Design

Director Integrated Experience Design

Highmark HealthBirmingham, Alabama, US
$233,700.00 yearly
Full-time
Show moreLast updated: 30+ days ago
Guest Experience Manager

Guest Experience Manager

CAVA - AlabamaBirmingham, Alabama, United States
Full-time +1
Show moreLast updated: 30+ days ago
Customer Experience Specialist

Customer Experience Specialist

Interface Americas, IncBirmingham, AL, United States
11 days ago
Job description

Role Purpose :

As a key member of the Customer Experience Team in EMEA. The Customer Experience Specialist is responsible for delivering a world class customer service to our customers both externally and internally.

Through pro-actively going beyond our customers' expectations in managing their orders through to fulfilment whilst being a true Voice of our customers internally within the business.

Key Accountabilities :

Customer 1st

  • Own the "Customers experience" together with the team
  • Input, manage and monitor sales orders for the region.
  • Order management - Review the order book and customer master data on a regular basis and revise as necessary to ensure that the most up to date and accurate information is available to the business for production, warehouse and despatch purposes
  • Validate records of call / sales activity, including CRM and JDE, to provide accurate and suitable call reports and information
  • Providing accurate pricing and quotations on small orders as required and dealing with customer sales orders where required
  • Providing a 1st class customer experience to our customers over the phone and all channels of communication., focusing on closing the deal, and generating future sales opportunities
  • Be the VOC (voice of the customer)

People 1st

  • Pro-actively managing and resolving all Customer enquiries as per the set SLA's
  • Build and maintain strong working relationships with internal and external customers, go beyond
  • Understand our customers and products to be able to expertly talk about how Interface can help them.
  • Look for opportunities on calls to educate customers on other products they may not be aware of with a view to cross sell where possible.
  • Ensure that all necessary services are provided in the specification process for optimum support of the Account Manager and align with the internal stakeholders to ensure customer satisfaction
  • Build strong relationships with colleagues internationally for the best customer outcome - ONE TEAM MINDSET
  • Process

  • Processing all requests as per the standards laid out but also looking for ways to improve how we work - identification of continuous improvement ideas.
  • Ordering and managing samples through to despatch, follow up where required
  • Tools

  • Accurately main all systems such as JD Edwards, Salesforce and internal sites
  • Scale & Scope of the role :

  • Will work with multiple customers in and outside the UK
  • Part of a wider team across EMEA
  • Knowledge and Skills :

    Experience of working in a high performing team

    Minimum of 5 years' experience in Customer Care / Customer service

    Experience of working in customer contact

    Essential

    Experience of working in a customer service environment

    Excellent communicator both verbally and written

    Confident with outbound calling as well as managing inbound calls

    Ability to handle multiple tasks at the same time

    Experience of working on a ERP system

    Experience of working in a team environment

    Experience of working with different levels within an organisation

    Able to work under pressure

    Be tenacious and see things through