Human resource assistant Jobs in Gresham, OR

Associate Resource Scheduler - Service / Power Quality Dispatcher

Job Function Summary : Schedules, dispatches and coordinates work for crews; orders and manages third-party contractors; manages emergent work and dispatcher crews for outages.

Associate Resource Scheduler / 6781

Grade 6 / EX

P2 – Intermediate

Career Level Summary

• Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills
• Expands on high-level knowledge of the company, processes and customers
• Solves a range of more complex problems
• Analyzes possible solutions using advanced knowledge and applying protocols
• Operates independently and receives only a moderate level of guidance and direction

Specialization Typically specializes in one area below (dispatch or planning / coordination) but may perform work in multiple areas.

Dispatch Reviews work orders and coordinates work to optimize resources. Plans, schedules and dispatches PGE and contract crews in accordance with overall plan. Coordinates with other departments as needed. Monitors job progress and identifies and resolves issues. Schedules special equipment to optimize resources.

Planning / Scheduling Monitors system queues and works with stakeholders to develop one- to three-week schedules for a given area. Predicts resourcing needs based on current and upcoming workload. Prioritizes workload for area of control and determines best time to schedule unique as well as recurring activities. Monitors work order progress against the schedule and decides mitigation, if needed. Schedules work with low to moderate complexity prerequisite and / or equipment requirements. Resolves medium complexity or unexpected scheduling issues.

Outages Responds to outages. Depending on area of specialization, may dispatch outage-related work orders, request permits or rights of way or plan and schedule work.

Compliance Ensures all work activities comply with regulatory and policy requirements. Responds to compliance review requests. Researches new regulations and determines applicability.

Reporting May analyze data and develop reports.

Process Documents new processes and updates existing processes. Identifies and implements process improvements.

Consultation / Leadership Responds to questions related to area of specialty. May provide instruction to other employees on team.

Education

Requires a bachelor’s degree in engineering, business, finance or other related field or equivalent experience.

Experience

Typically two or more years of experience in utility distribution operations, preferably in dispatch, planning or related field.

Functional Competencies

Intermediate knowledge of distribution system

Working knowledge of systems used in department

Working knowledge of laws and regulations related to utility operations

Working knowledge of the fundamentals of electricity

Working knowledge of PGE’s geographic territory

Working knowledge of collective bargaining agreements

Intermediate analytical thinking skills

Working project management skills

Working conflict management skills

Intermediate customer focus skills

Intermediate interpersonal skills

Intermediate organization and prioritization skills

Intermediate problem-solving skills

Intermediate written and oral communication skills

Cognitive Level

Intermediate :

Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule / Attendance

Ability to adhere to pre-established schedule, including start / stop time and break / lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to report to work and perform work during periods of severe inclement weather

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical Capabilities

Does the job require a valid driver’s license?

Driving / travel / commute

Daily within service territory

Frequently

Occasionally

Overnight inside / outside the service territory

Frequently

Occasionally

Computer use (use computer regularly for entire work shift)

Lifting / pushing / pulling (check appropriate weight) :

Up to 10 lb

Up to 50 lb

More than 50 lb

Carrying (check appropriate weight) :

Up to 10 lb

Up to 50 lb

More than 50 lb

Unstable surfaces requiring balance (i.e., moving equipment, boats); check all that apply :

Elevated areas (i.e., catwalks, roofs and high buildings)

Confined spaces

Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces)

Stairs (over 10 steps)

Ladders (over 10 rungs)

Environment - Indoor / Outdoor

Office environment

Plant environment

Field environment

Compensation Range :

74,325.00 - $123,875.00

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.