Night Jobs in Glendale, CA

Description

• Highly organized and process-oriented
• Calm and decisive in time-sensitive situations
• Skilled at coordinating across multiple stakeholders
• Detail-focused with strong documentation discipline
• Committed to supporting safe, efficient transitions of care

What You'll Do

• Serve as primary point of contact for inbound transfer-related calls from emergency departments, facilities, providers, and internal teams
• Coordinate inpatient transfers of dual/global risk members from out-of-network facilities to in-network hospitals when clinically appropriate
• Facilitate real-time communication between IPA hospitalists and external providers via secure communication platforms
• Coordinate with bed control departments to secure accepting beds following hospitalist approval
• Arrange appropriate medical transportation (non-emergency ambulance) in accordance with facility protocols
• Monitor transfers to completion and confirm arrival, bed assignment, and ETA communication with accepting hospitalist
• Escalate complex cases to on call/back-up Case Manager as needed
• Ensure OB cases in active labor are managed per established protocol (no transfer required)
• Ensure no denial of emergency treatment; all transfers must be clinically approved by on-call hospitalist
• Endorse pending transfers and open issues to incoming coordinator to ensure continuity
• Work on assigned schedule by his/her supervisor or manager including alternating weekend and holidays
• This position shift Monday – Friday 7pm – 3:30 am w/ alternating weekend and holiday schedule
• Adapt to changing priorities and assume additional responsibilities across business lines or IPAs as directed by management

• Maintain accurate and detailed logs of all calls and transfer activity
• Submit daily transfer/on call logs the next business day
• Maintain tracking spreadsheets and documentation in accordance with department standards
• Support reporting related to transfer volume, success rate, and timeliness
• Submit monthly billing logs for approval (if applicable)
• Maintain strict confidentiality at all times

• Comply with all CM/UM policies and procedures
• Follow all facility-specific and transportation protocols
• Support compliance with regulatory and delegated model requirements

Qualifications

• High School diploma or equivalent required
• Minimum 2 years of experience in one of the following:
  • Hospital Emergency Department (Unit Secretary or similar role)
  • Managed care environment (IPA/MSO)
  • Healthcare provider coordination (home health, SNF, hospital operations)
• Knowledge of medical terminology and coding (CPT, HCPCS, ICD)
• Proficient in Microsoft Office essentials i.e. Outlook, Word, Excel, Share Point, PowerPoint and care management systems (e.g., EZCAP)
• Strong verbal and written communication skills
• Ability to multitask in fast-paced environment
• Strong organizational and problem-solving skills

• Experience in inpatient case management or utilization management
• Knowledge of managed care workflows and transfer coordination

Environmental Job Requirements and Working Conditions

• This position is remotely based in the U.S. Position may require evenings, weekends, and holiday coverage based on assigned On-Call schedule.
• Position will require in-person training for onboarding efforts. The office is located in 1600 Corporate Center Dr., Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $22.04 - $26.00 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.