Eligibility Benefits Specialist Supervisor
The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. Also, it provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits.
The position involves planning, organizing, directing, and supervising the work of staff engaged in either:
- Determining the need for public assistance benefits, managing an eligibility caseload and authorizing program benefits in accordance with established policies and procedures, or
- Performing other eligibility focused duties including overpayment/recovery, foster care or older/disabled client eligibility functions.
The eligible list created as a result of this recruitment will be used to fill full-time and part-time regular, limited-term or extra-help positions as vacancies occur or the need arises.
Education and experience requirements include:
- Two years of experience performing duties equivalent to an Eligibility Benefits Specialist II or Employment Resources Specialist II in a California County Department of Social Services, plus one year of lead or supervisory experience in any field; OR
- One year of experience performing duties equivalent to an Eligibility Benefits Specialist III or Employment Resources Specialist III in a California County Department of Social Services. If the III level experience does not include one year of lead or supervisory experience, one year of lead or supervisory experience in any field in other work experience is required.
An Associate's degree or completion of equivalent credit units from an accredited college or university is required preferably in behavioral science, business administration, humanities, public administration, social science or a related field.
A Bachelor's degree from an accredited college or university in the above fields of study or a related field is preferred. A Bachelor's degree in the above fields of study or a related field may be substituted for one year of the required experience except for the lead or supervisory experience.
Special requirements include:
- Possession of a valid California Class C Driver's License may be required at the time of appointment. Loss of the Class C Driver's License is a cause for discipline. Individuals who do not meet this requirement due to physical disability will be considered for accommodation on a case-by-case basis.
- Some positions in these classes may require work in an out-station location or in a setting with other professionals integrated as a team.
- Independent travel may be required.
- Selectees for employment must as a condition of employment sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child abuse reporting.
The selection process includes an initial application review, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. A minimum score of 70% is required to continue in the selection process.
Applications must be submitted through the NeoGOV system. All additional application materials as requested in the job announcement must be submitted by the application review deadline. An Associate's Degree or higher is required for this position. All candidates must submit a copy of their college diploma or official/unofficial transcripts by the final filing deadline. Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service.