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Owner operator • lynn ma
ServiceNow Business Process Consultant, ITSM
CrossfuzeBoston, MA, United StatesMid-Level Restructuring / Bankruptcy Associate
Choate, Hall & Stewart LLPBoston, MA, United States- Promoted
Service Associate II
Eastern BankReading, MA, United StatesNational Practice Leader - Water Reuse
ArcadisBoston, MA, United States- Promoted
Home Health Aide Scholarship (FT & PT Job)
myCNAjobs.comLynn, MassachusettsRoute Sales Driver - $500 hiring bonus
Morgan ServicesCambridge, MA- Promoted
Work From Home Stock & Options Trader
Maverick FXRevere, MassachusettsMaintenance Planner onsite in Cambridge, MA
CBRE Group, IncCambridge, MA, United StatesTrade Support CRD
CERES GroupBoston, MA, United StatesWork From Home - Data Entry – Product Support – Entry Level
GLCambridge, Massachusetts- Promoted
Work from Home – Product Feedback Support - $25-$45 per hour
GLNahant, MassachusettsAlfalfa Sales Agent
Legacy AgripartnersBoston, MA, United StatesAdministrative Assistant (Boston)
Beacon HillBoston, MA, USInitiative Support Associate, Consulting New
Tbwa Chiat / Day IncBoston, MA, United StatesMicrofabrication Planner / Scheduler
Draper Aden Associates IncCambridge, MA, United StatesIndustrial Hygiene Advisor
GSKCambridge, MA, United StatesCall Center Representative - Work From Home
Hall AssociatesBoston, MassachusettsTrademark Docket Specialist
Morgan LewisBoston, MA, United States- Promoted
Guest Service Agent
The BoxerBoston, MA, United StatesPatient Care Technician - Entry Level Training Program
Dreambound Inc.Boston, MassachusettsServiceNow Business Process Consultant, ITSM
CrossfuzeBoston, MA, United StatesThe Business Process Consultant will be accountable for delivering Industry Best Practice guidance, working with customers to achieve their business outcomes in ITSM (IT Service Management), as part of an implementation team. This role will lead all process changes aspects of the project / solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable for working with and advising clients on managing the business change required within the client's organization. Strong interpersonal skills, a customer-focused approach, and an ability to work with cross-functional teams are required to be successful in this role.
Candidates for this position must be located in the United States.
- Represent all Crossfuze delivery capabilities to deliver and grow a book of business for Enterprise clients
- Lead planning / discovery and process workshops and working sessions
- Drive awareness of industry trends to bring the best solutions to the table
- Define client-specific ITSM business process solutions while identifying opportunities for improvement
- Collaborate and partner with Technical Leads to translate and apply ServiceNow best practices to the client's environment
- Ensure process recommendations are prioritized against business value outcomes and meet success criteria
- Build and manage relationships with client buyers and decision-makers
- Work closely with clients to determine strategies for increased solution adoption and organizational readiness
- Stay current on the ServiceNow product roadmap and best practices
- Grow your ServiceNow expertise through continuous improvement and contribute to Crossfuze knowledge management initiatives
- Engage in ITSM practice / practice ranger meetings and contribute to service offerings, collateral development, and ITSM enablement
Requirements
Benefits
Annual Compensation Range :
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.