Public health Jobs in Columbus, OH

Public Safety Agent

Legends & ASM Global two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention / exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role

The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 parking areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the "eyes and ears" of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the "front line" and will experience the excitement and energy of the event. Assists in event related activity as required.

Essential Duties and Responsibilities

Greet guests as they enter and leave the facilities

Answer questions; resolve complaints, and give directions

Enforce venue policies and procedures

Report suspicious activity and violations of campus policy

Respond to guest conflicts, medical situations, and other incidents

Provide crowd management and assist with crowd movement

Secure locations and prohibit access to unauthorized individuals

Challenge unauthorized personnel in restricted areas

Follow established code of conduct and safety procedures

Provide exceptional service to all patrons

Performs regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed

Complete detailed reports on activity during shift

Complete written incident reports

Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor / delivery arrival / departure

Operate and monitor computerized fire alarm system and surveillance camera

Operate company vehicle to transports employees or patrons around campus

Take appropriate action in the event of an emergency

Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet i.e. smiling, saying "Good Day" or offering assistance when needed.

Must feel comfortable when around large groups or speaking to a guest, as needed

Understands the importance of providing customer service and in understanding of "The Magic is in the Details"

All other duties and responsibilities as assigned

Qualifications

Surveillance (CCTV) skills, preferred but not required

Working knowledge of security and public safety functions

Customer service techniques

Fire alarm system

Basic knowledge of Microsoft Office applications

Must be able to use a two-way radio at all times

Must maintain a professional appearance at all times

Must be able to keep information confidential

Valid state driver's license

Must be able to pass background check required upon hire or within 120 days of hire if not certified

NIMS ICS 100

NIMS ICS 700

CPR, First Aid, AED (maintain through employment)

Obtain security license under the Ohio Department of Public Safety (maintain through employment)

Education and / or Experience

Previous experience as a security officer. Law enforcement, military, fire, or emergency medical service background preferred; but not required.

Skills and Abilities

Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand / walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

Physical Demands

This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds. Indoor and outdoor environment with exposure to loud noise, heat, and cold.

Note : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To apply : Visit www.columbusconventions.com / employment Greater Columbus Convention Center Attn : Human Resources 400 N High Street Columbus, Ohio 43125