Sales support specialist Jobs in Louisville, KY

Student Engagement Specialist III

The TRIO Student Support Services department in the Division of Student Affairs is seeking to hire a Student Engagement Specialist III. The Student Engagement Specialist is responsible to manage the operational aspects of the TRIO Student Support Services program, including daily operations, grant management, data collection and compliance, student advising, and program assessment. This position serves as the operational lead for the department, collaborating closely with the Director on budget development, reporting, and strategic planning, and assumes department leadership in the Director's absence. The Engagement Specialist provides direct student support through advising and retention initiatives and contributes to recruitment, assessment and continuous improvement efforts to promote student persistence and success.

Essential Duties and Responsibilities

Daily Operations

• Serves as the operational lead for the department, ensuring effective operations and continuity of services
• Collaborates to develop, monitor and manage the department's annual budget
• Assumes program leadership and decision-making authority in the absence of the director

Data Management, Assessment, and Compliance

• Assists to manage the maintenance and integrity of student records to ensure full compliance with federal program grant requirements
• Leads program assessment and evaluation efforts, using data to guide continuous improvement
• Analyzes program data and assessment results to recommend, implement, and evaluate initiatives that enhance student success
• Designs and oversees retention strategies, including early alert systems and academic interventions for at-risk students

Student Success, Advisement, and Programming

• Advises assigned program participants regarding academic, personal, and career factors
• Monitors academic progress and development of individualized Plans of Academic Support
• Ensures accurate and compliant documentation of student eligibility, services, and outcomes
• Collaborates with other University departments and staff to connect students to resources including academic advisors, faculty, student support offices, peer tutors and administrators
• Interprets and clarifies University policies, procedures, and processes to assist students in their understanding and help them navigate applicable situations
• Co-leads and supports recruitment efforts through strategic outreach, facilitating intake processes, and collaboration with campus partners
• Administers and facilitates award program scholarships in accordance with institutional guidelines
• Consistently promotes student engagement and participation in program activities and services
• Assists to facilitate engaging and reflective learning experiences inclusive of off-campus academic, cultural, and service-learning activities; transports students as required, ensuring student safety and compliance with institutional travel policies

Student Personnel Supervision and Leadership

• Collaborates to recruit, hire, onboard, train, and supervise student staff including a student manager and students participating in federal work-study assignments
• Manages staff scheduling and facilitates performance management processes

Other Responsibilities

• Contributes to strategic planning and program development initiatives aligned with grant objectives and institutional priorities
• Assists with other departments' and division initiatives as necessary including, but not limited to, freshman orientation, Welcome Week, and fall resident move-in
• Performs other duties and completes special projects as assigned

Preferred Qualifications

• Bachelor's degree in counseling, social work, or a related field
• Three (3) years of progressive experience in program administration, fiscal management, and record-keeping

Work Hours and Location

This is a full-time, exempt position with a 37.5-hour regular workweek including occasional evening and weekend hours as required. Additional work hours may be required based on department needs, programming, staffing, and/or scheduling. The primary work location for this position is at the Belknap Campus. Occasional overnight travel (for professional development, conferences, student trips, etc.) may be required.

Employee Benefits

The University of Louisville offers competitive benefits and perks to eligible full-time and part-time employees. Please visit the University of Louisville Benefits webpage for details.

Student Affairs

The Division of Student Affairs encourages candidates to apply who have demonstrated the capacity to create supportive work environments, collaborate effectively on teams, and serve the students we admit and aim to attract.

Please submit a resume, cover letter, and three professional references with your application.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.