VirtualVocationsOklahoma City, Oklahoma, United States
3 days ago
Job type
Full-time
Job description
A company is looking for an Associate Client Support Specialist responsible for managing customer inquiries and providing support via phone or chat.Key ResponsibilitiesManage a high volume of inbound calls, emails, or chats related to the eMoney platformIdentify customer needs, clarify information, and provide solutions while logging interactions accuratelyEscalate complex issues to tier two teams and maintain high levels of professionalism and call qualityRequired Qualifications0 - 1 year in a customer service / support role or relevant experienceFamiliarity with web applicationsUnderstanding of financial concepts or terms is a plusBilingual in English and Spanish is a plus