Contact Center Manager: Average Salary in Illinois in 2024

The Senior Manager supervises contact center managers, team performance, KPI maintenance, data reporting, analysis, and summarization. Supervise contact center managers and ongoing staff development, as well as implementing change to meet the business needs. Calculate and submit bonuses for contact ...

Deepunderstanding of BMOs data systems and technology partners as wellas leading edge contact center data and systems vendors is also akey asset. ...

The Senior Manager supervises contact center managers, team performance, KPI maintenance, data reporting, analysis, and summarization. Supervise contact center managers and ongoing staff development, as well as implementing change to meet the business needs. Calculate and submit bonuses for contact ...

The Manager will have knowledge and experience with data analysis related to contact centers, contact center resource management, call quality and compliance, and adverse event and product complaint reporting. The Nurse Manager will have a strong understanding of contact center operations supporting...

Additionally, this role will support the Manager, GFO systems and any projects where technology expertise related to DPS is needed. In addition, this role will be critical part of any projects related to DPS. The role will report to Manager, Digital Policy Solution and will serve as expert of DPS te...

Project Manager works closely with their assigned account manager to help coordinate daily activities and the ongoing relationship with their respective brand teams. Assist on print, digital and video projects, including trafficking all projects through the Agency. Advanced level experience with Pro...

The Restoration Engineer/Restoration Project Manager assists the restoration department manager with the oversight and execution of restoration and existing building projects. The restoration engineer/project manager also helps guide and mentor restoration and existing building technicians. ...

REGISTERED NURSE - HOME HEALTH CASE MANAGER. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Unique patient lifting/movement situations will be assessed on a case-by-case basis. All medical needs will be coordinated by the RN who is case managing the patient and ...

The Rotational Operations Manager will rotate between various clinics and departments to receive on-the-job training that is vital to becoming an effective Operations Manager at Springfield Clinic. Following successful completion of the six-month training program, the Rotational Operations Manager w...

Demonstrated success leading multiple teams simultaneously to achieve results on complex projects Exceptional project management, time management, and organizational skills Expertise in one or more of the following: consulting, performance improvement, and/or project management Strong meeti...

Right At School has been providing safe, fun, and meaningful extended day enrichment programs for more than a decade, and today we serve more than 35,000 students in 17 states across the country. Our after school, before school, and break camp programs give students a place to learn, play, grow, and...

Communicate project progress by producing project reports to provide accurate project status and decision support information to Project Teams and Senior Leadership. The Delivery IT Project Manager is accountable for managing a variety of projects, programs from Initiation to Closure including budg...

Participates in the agency's Nurse on-call schedule, weekly case conference meetings, and the Quality Assurance and Performance Improvement (QAPI) Program. ...

Keywords: RN Case Manager, Registered Nurse, Nurse Manager, Hospice, Hospice Care, Assisted Living, Nurse Case Management, Visit Nursing, Care Manager, Treatment Plans, HCHB, EMR, Healthcare, Nursing. Acts as Case Manager when assigned by Clinical Supervisor and assumes responsibility to coordinate ...

Reporting to the Director of Community Resource & Education, the Workforce Development Program Manager’s basic function is being responsible for the general management of the department, ensuring compliance with program and funding requirements, program development, personnel supervision, ...

Our ideal candidate is highly energetic, motivated and enjoys working with people and the public! We need call center support as we manage a high volume of Dental office incoming calls. The call center PSR will consistently demonstrate exemplary customer service when assisting patients and guests pe...

Previous experience as a Customer Service Representative in a Call Center environment is preferred. As a Customer Service Representative, you'll be the voice of our company, handling calls from customers and providing them with top-notch service. But don't worry - this isn't your average call center...

The General Manager reports to the District Manager for the area and supervises Assistant Managers, Shift Leaders and Team Members. The General Manager operates the restaurant. Work with, and motivate, Assistant Managers, Shift Leaders and Team Members to perform up to their highest possible level o...

Brasero is in search of a General Manager to lead our growing team. ...

Lead or support project execution from feasibility through to project completion/handover, including all project stages such as:. Facilitate project management tools throughout the execution of projects, such as procurement tracking, vendor management, meeting minutes / action lists, risk register l...

This is a hybrid role that is looking for a local candidate willing to come onsite for training followed by 3 days a week onsite/2 days remote after training period.This is a hands-on technical, team management position with responsibilities including security administration inclusive of Firewalls, ...

Lead assigned staff in performing activities or tasks relating to the call center. Handle escalated calls using defined protocols and independent judgement to escalate more complex issues to the appropriate resource in order to rapidly resolve customer issues. ...

Program Evaluation & Grants Manager. The Program Evaluation & Grants Manager will ensure that BIA is reaching fundraising targets, maintaining budget, and identifying future fundraising opportunities that are critical to BIA's growth. We seek dedicated self-starters that excel at their c...

Reporting to the SVP, HR Operations & Facilities, the HR Operations Manager will play an integral role within the HR team and will partner with all HR functions, including HR Operations, HR Business Partnership & Talent Acquisition, Talent & Culture, and Total Rewards, as well as with ot...

Establish procedures and managerial controls to insure prompt and efficient handling of customer service activities through Team Leaders and Customer Service Representatives. The Customer Service Manager will be responsible for developing strategies, programs, and initiatives to ensure proper balanc...