Contact Center Manager: Average Salary in Texas in 2024

As a Contact Center and Dispatch Manager, with responsibilities for managing contact center operations and dispatching/scheduling field service resources, you will play a critical role in ensuring seamless coordination between customer inquiries, service requests, sales, and operations teams. Lead a...

Manage multiple products including Software as a Service / Contact Centers / CRM. Be the primary liaison between other business units, technical product managers, engineering and other applicable groups to ensure flawless integration of new and existing feature sets. Demonstrated leadership, manager...

As an ideal candidate, you would support the Customer Service Center of Excellence team by managing our Global Contact Center vendor focusing on performance oversight and upleveling the service we provide our clients. Act as the primary point of contact for issue resolution, optimizing processes, an...

A company is looking for a Senior Outbound Product Manager in Contact Center AI. ...

An investment management company is seeking a Unit Manager to join their team. Minimum of five years’ experience in a corporate customer service call center environment. ...

As a Contact Center and Dispatch Manager, with responsibilities for managing contact center operations and dispatching/scheduling field service resources, you will play a critical role in ensuring seamless coordination between customer inquiries, service requests, sales, and operations teams. Lead a...

The Project Manager role involves leading and managing projects from initiation to closure, ensuring that the project is completed on time, within budget, and with the expected level of quality. Responsibilities of a Project Manager role may include:. Qualifications for a Project Manager role may in...

Operations Manager from Contact Center background. Customer Operations, Contact Center Operations, BPO Operations. Digital Contact Centre Operations with experience of managing site level operations end to end. Should have deep knowledge and understanding of the BPO/Contact Centre operations, Compet...

The Contact Center Manager will serve as a back-up to the Contact Center Team. Directly Manage Contact Center staff (25-28 employees to ensure optimal performance, provide coaching and training to Contact Center representatives to maintain high customer service standards. Manager duties include, but...

The Contact Center Operations Senior Manager. The ideal candidate will possess a strong background in contact center operations, project management, vendor management, and cross-functional collaboration. Develop and maintain relationships with contact center vendors, ensuring alignment with organiza...

We are seeking an experienced and dynamic individual to lead our Outbound Contact Center Team as a Manager. Proven experience in outbound call center management, with a minimum of 3-5 years in a supervisory or managerial role. Join our team and lead our Outbound Contact Center Operation to new heigh...

Manage multiple products including Software as a Service / Contact Centers / CRM. Be the primary liaison between other business units, technical product managers, engineering and other applicable groups to ensure flawless integration of new and existing feature sets. Demonstrated leadership, manager...

As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys contact center solutions, incorporating AI to enhance customer interactions and operational efficiency. Your role will be pivotal in ensuring th...

Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award. Support Center (Service Desk) Manager. CGS is seeking a Support Center (Service Desk) Manager to join our team ...

Bachelor’s degree or 3-5 years of healthcare operations, client service or account management experience in a contact center. As a Healthcare Account Manager, Customer Care, you will provide strategic leadership and direction to our account teams and clients by understanding, communicating, and deve...

BDC Dallas Overview: We are seeking an experienced and dynamic individual to lead our Outbound Contact Center Team as a Manager. Proven experience in outbound call center management, with a minimum of 3-5 years in a supervisory or managerial role. Join our team and lead our Outbound Contact Center O...

Operations Manager from Contact Center background. Customer Operations, Contact Center Operations, BPO Operations. Digital Contact Centre Operations with experience of managing site level operations end to end. Should have deep knowledge and understanding of the BPO/Contact Centre operations, Compet...

As an ideal candidate, you would support the Customer Service Center of Excellence team by managing our Global Contact Center vendor focusing on performance oversight and upleveling the service we provide our clients. Act as the primary point of contact for issue resolution, optimizing processes, an...

Will develop, implement, and manage quality assurance programs and strategies to help assist the contact center in maintaining the highest standards of service excellence in all channels. Proven experience in developing and managing quality assurance programs within a contact center environment. Exc...

Manage multiple products including Software as a Service / Contact Centers / CRM. Be the primary liaison between other business units, technical product managers, engineering and other applicable groups to ensure flawless integration of new and existing feature sets. Demonstrated leadership, manager...

Manage multiple products including Software as a Service / Contact Centers / CRM. Be the primary liaison between other business units, technical product managers, engineering and other applicable groups to ensure flawless integration of new and existing feature sets. Demonstrated leadership, manager...

The Contact Center Operations Senior Manager. The ideal candidate will possess a strong background in contact center operations, project management, vendor management, and cross-functional collaboration. Develop and maintain relationships with contact center vendors, ensuring alignment with organiza...

The Project Manager role involves leading and managing projects from initiation to closure, ensuring that the project is completed on time, within budget, and with the expected level of quality. Responsibilities of a Project Manager role may include:. Qualifications for a Project Manager role may in...