Create and maintain a customer success plan, tracking success initiatives. Everyone on the team is here to do more than just be a great CSM – we’re all working together to build the world’s best customer success function and a generational business, and everyone is extremely close to – and influenti...
Position Overview: As an Enterprise Customer Success Manager at LiveView Technologies, you will be the primary point of contact for our enterprise-level clients. Your role is critical in ensuring customer satisfaction, fostering long-term relationships, and driving the successful adoption of our sol...
You will report to our Director of Customer Success, own onboarding and ongoing relationships with your customers, and have a strong voice in shaping the future of our customer success function. Spot AI has been acquiring customers rapidly and with increasing customer count comes the responsibility ...
Our Customer Success Manager excels at creating an environment focused on delivering an amazing customer experience, and knows how to teach and hold themselves and others accountable to high standards. Not only do our managers understand people and the importance of customer loyalty, they also excel...
Director, of Customer Success - Insurance, you will be responsible for delighting our insurance customers, understanding their needs and delivering the right engagement for the right customer at the right time. Drive customer success at scale in the insurance portfolio through initial on-boarding, p...
About This RoleA Large Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. Skills & Qualifications3+ years of Customer Success experience in a SaaS or software company. It's time for businesses to embrace that trend and...
NetDocuments is seeking an Onboarding Customer Success Manager. This role will report to the Onboarding Manager in Customer Success. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Collaborate...
As our Customer Success Manager, internally referred to as Marketing Coaches, you are responsible for ensuring client success by acting as their trusted advisor on digital marketing concepts and encouraging effective product adoption to ultimately achieve their marketing goals. Essential D...
The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. Successful candidates will have outstanding communication skills with a ...
Director, of Customer Success - Insurance, you will be responsible for delighting our insurance customers, understanding their needs and delivering the right engagement for the right customer at the right time. Drive customer success at scale in the insurance portfolio through initial on-boarding, p...
Help drive customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention and growth initiatives to maximize customer value and investment and optimize customer lifetime value. We are seeking a Customer Success Manager to join the Cus...
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
NetDocuments is seeking an Onboarding Customer Success Manager. This role will report to the Onboarding Manager in Customer Success. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Collaborate...
As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Customer Success Operations (10%):....
Monitor customer’s ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services. Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ...
Director, of Customer Success - Insurance, you will be responsible for delighting our insurance customers, understanding their needs and delivering the right engagement for the right customer at the right time. Drive customer success at scale in the insurance portfolio through initial on-boarding, p...
Help drive customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention and growth initiatives to maximize customer value and investment and optimize customer lifetime value. We are seeking a Customer Success Manager to join the Cus...
The Customer Success Manager will be accountable for building long-term relationships with new and existing customers by being prescriptive, proposing enhancements to product and/or services and leveraging appropriate company resources to address how clients can better interact with their customers ...
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. ...
As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry. Empathetic and customer-centric mindset, committed to dri...