This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer's success. Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimiz...
As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Customer Success Operations...
As a customer success hire for the company, you'll serve as a central point of contact for a portfolio of enterprise customers. As a start-up, landing new customers is critical to TaxBit's success. Our ability to successfully manage and grow our existing customer base is of equal importance....
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. We care deeply about each other ...
Develop success plans for customers that outline their critical success factors, metrics for success and potential issues. Discover and analyze gaps in the customer experience that may lead to customer attrition. Customer Success, consulting, technical sales or similar role in a SaaS business. It is...
The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. We are seeking a customer-centric, energet...
As a customer success hire for the company, you'll serve as a central point of contact for a portfolio of enterprise customers. SteerCos, MBRs/QBRs, executive engagementAdvocate for the success of your customers; create and manage a feedback loop with TaxBit's Product and Engineering teamsSupport cu...
Proactively engage with clients to understand their needs, challenges, and objectives, and identify opportunities to deliver additional va Manager, Digital, Customer, Client Success, Diversity, Technology. And implement scalable programs aimed at enhancing client success and satisfaction within our ...
The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate efforts with internal teams to remove barriers for renewal and unlock additional revenue by brokering the customer r...
Create and maintain a customer success plan, tracking success initiatives. Everyone on the team is here to do more than just be a great CSM – we’re all working together to build the world’s best customer success function and a generational business, and everyone is extremely close to – and influenti...
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
We are seeking Customer Success experts who are comfortable managing a range of accounts, who love building relationships with customers, and who are laser focused on delivering results. Sword Health is looking for an entrepreneurial individual to join our fast-paced and dynamic Customer Success tea...
As a Digital Customer Success Manager at BILL, you will play a critical role in driving client success and satisfaction through the creation and execution of scalable programs. Additionally, you will collaborate extensively both intra-departmentally and cross-functionally to develop programs that ca...
While our outside sales teams build and maintain many of those relationships, our Customer Success team leads the onboarding process and carries the sales process over the finish line. Our Customer Success team has a broad background in a variety of fields. You communicate well under pressure and ha...
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. ...
As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Customer Success Operations (10%):....
The Customer Success Manager (CSM) partners with the BDE and the customer on renewals and work through any RFP process by identifying gaps in current contract in place and understanding customer needs in order to successfully renew the contract. The Customer Success Manager (CSM) role is a key membe...
The Customer Success Manager is responsible to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer’s reoccurring revenue, & create loyal promoters driving additional business. Serving as strong customer advocate, capturi...
Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In additi...
Position Summary:The Customer Success Manager will support the Master Library products that are part of the Follett School Solutions product portfolio and is responsible for ensuring strong partnerships with key Follett School Solutions customers across United States, Canada, UK and wider Northern H...
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. ...
The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate efforts with internal teams to remove barriers for renewal and unlock additional revenue by brokering the customer r...