The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate efforts with internal teams to remove barriers for renewal and unlock additional revenue by brokering the customer r...
Create and maintain a customer success plan, tracking success initiatives. Everyone on the team is here to do more than just be a great CSM – we’re all working together to build the world’s best customer success function and a generational business, and everyone is extremely close to – and influenti...
Director, of Customer Success - Insurance, you will be responsible for delighting our insurance customers, understanding their needs and delivering the right engagement for the right customer at the right time. Drive customer success at scale in the insurance portfolio through initial on-boarding, p...
NetDocuments is seeking an Onboarding Customer Success Manager. This role will report to the Onboarding Manager in Customer Success. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Collaborate...
You will report to our Director of Customer Success, own onboarding and ongoing relationships with your customers, and have a strong voice in shaping the future of our customer success function. Spot AI has been acquiring customers rapidly and with increasing customer count comes the responsibility ...
The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. Project Manager (Customer Success Specialist) - Remote R003...
About This RoleA Large Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. Skills & Qualifications3+ years of Customer Success experience in a SaaS or software company. It's time for businesses to embrace that trend and...
As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Customer Success Operations (10%):....
Monitor customer’s ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services. Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ...
Help drive customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention and growth initiatives to maximize customer value and investment and optimize customer lifetime value. We are seeking a Customer Success Manager to join the Cus...
Position Summary:The Customer Success Manager will support the Master Library products that are part of the Follett School Solutions product portfolio and is responsible for ensuring strong partnerships with key Follett School Solutions customers across United States, Canada, UK and wider Northern H...
Help drive customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention and growth initiatives to maximize customer value and investment and optimize customer lifetime value. We are seeking a Customer Success Manager to join the Cus...
Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In additi...
Director, of Customer Success - Insurance, you will be responsible for delighting our insurance customers, understanding their needs and delivering the right engagement for the right customer at the right time. Drive customer success at scale in the insurance portfolio through initial on-boarding, p...
Director, of Customer Success - Insurance, you will be responsible for delighting our insurance customers, understanding their needs and delivering the right engagement for the right customer at the right time. Drive customer success at scale in the insurance portfolio through initial on-boarding, p...
The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate efforts with internal teams to remove barriers for renewal and unlock additional revenue by brokering the customer r...
The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. Successful candidates will have outstanding communication skills with a ...
As our Customer Success Manager, internally referred to as Marketing Coaches, you are responsible for ensuring client success by acting as their trusted advisor on digital marketing concepts and encouraging effective product adoption to ultimately achieve their marketing goals. Essential D...
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Familiarize yourself with the full suite of CDK products, business benefits to our customers and utilize that knowledge to help build out scaled engagement strategies to drive success for our customers. Build onboarding curriculum, recruit and hire a full team of Scaled Customer Success Managers. Ut...
As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry. Empathetic and customer-centric mindset, committed to dri...
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. ...
While our outside sales teams build and maintain many of those relationships, our Customer Success team leads the onboarding process and carries the sales process over the finish line. Our Customer Success team has a broad background in a variety of fields. You communicate well under pressure and ha...
The Customer Success Manager will be accountable for building long-term relationships with new and existing customers by being prescriptive, proposing enhancements to product and/or services and leveraging appropriate company resources to address how clients can better interact with their customers ...
NetDocuments is seeking an Onboarding Customer Success Manager. This role will report to the Onboarding Manager in Customer Success. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Collaborate...