Manager, Investment Services

Manager, Investment Services Program

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California. We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We're dedicated to creating a positive and supportive culture where our team members can thrive. If you're looking to use your skills and knowledge to make a difference in our members' lives, Patelco could be the perfect fit for you.

Overview

In this role, the incumbent is responsible for developing and measuring short and long-term strategic plans (including marketing) for the Investment Services Program with a focus to increase revenue, improve member penetration and quality service. They will assist, coach and mentor the team to develop personal plans and hold them accountable to execute and measure the plans following the credit union and the broker dealers guidelines.

Responsibilities

• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees performance in alignment with Patelco performance management practices.
• Conduct regular connect with each employee to review performance, set goals, and develop improvement plans to ensure accountability.
• Ensure the program aligns with the credit unions operating plan, long-range plan and other initiatives that promote synergy.
• Oversee the completion of all required Credit Union compliance training and those mandated by the broker-dealer.
• Serve as a liaison between Patelco Financial Solutions and other departments.
• Ensure that the program adheres to all broker-dealer and regulatory requirements.
• Ensure that the goals and operations of the Patelco Financial Solutions aligns with the overall goals and objectives of the Credit Union.
• Develop and coordinate marketing and advertising strategy that aligns with the operating plan.
• Supervise and coordinate the preparation of daily, monthly, and annual reports related to sales activities, income, expenses, and referrals.
• Assist in preparing annual operating budget and monitor revenue and expenditures.
• Assist in planning, implementing, and evaluating a business plan for the Investment Group.
• Plan, implement and evaluate short and long-term business plans of the Financial Advisors and Sales Assistants.
• Develop training content for branch teams and vet content with Compliance and our broker-dealer partner, and ensure monthly training sessions are conducted by the investment team.
• Calculate compensation metrics for the Investment Team.
• Manage member complaints / errors (with CFS Compliance) to promote member experience and minimize credit union liability.
• Ensure that the operations of Patelco Financial Solutions comply with all applicable compliance and regulatory standards.
• Provide on-going financial planning, sales, and career coaching and mentoring employees.
• Assist in managing all recruiting efforts for Patelco Financial Solutions in partnership with Human Resources.
• Perform other duties as assigned.
• Ability to read and perform arithmetic operations quickly and accurately, and demonstrate strong mathematical aptitude.
• Demonstrate excellent verbal and written communication and effective presentation skills.
• Effectively communicate with internal partners and clients.
• Demonstrate excellent decision making, problem-solving skills, and strong organizational skills.
• Pay attention to details and recognize errors in numbers and spelling.
• Strong practical understanding of general economic principles relating to all aspects of personal finance.
• Demonstrate professionalism at all times with empathy and tact, and able to handle confidential information.
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Unions policies and procedures.

Qualifications

Target Base Pay

$86,753 - $108,439 / yr This role offers a competitive compensation plan that includes a base salary combined with a variable compensation plan based on production and gross revenue generated by the assigned territory, with on-target earnings.

Compensation at Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidates work experience, education / training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans.