Payments Settlement Operations Manager

Payments Settlement Operations Manager

We are seeking a detail-oriented and strategic Payments Settlement Operations Manager to lead and optimize our payment settlement processes. This role is critical to ensure the accuracy, timeliness, and compliance of all payment-related operations, including ACH, wire transfers, card transactions, and dispute resolution. The ideal candidate will bring a strong background in financial operations, automation, and cross-functional leadership.

Key Responsibilities :

• Settlement Oversight
• Manage and audit daily settlement operations across ACH, wire, card, and alternative payment methods.
• Monitor and resolve exceptions, rejects, and discrepancies in payment processing.
• Ensure accurate posting of returned items and alignment with invoice reconciliation.
• Reconciliation & Discrepancy Resolution
• Reconcile daily transactions and investigate discrepancies.
• Escalate unresolved issues and coordinate with internal and external stakeholders.
• Process Optimization
• Lead automation initiatives to reduce manual intervention and improve operational efficiency.
• Collaborate with Product and Engineering teams to enhance payment workflows and system capabilities.
• Reporting & Analysis
• Prepare and analyze reports on payment activities and settlement performance.
• Identify trends and recommend process improvements.
• Compliance & Risk Management
• Ensure adherence to internal controls, regulatory requirements, and audit standards.
• Serve as the escalation point for payment-related issues and partner with Legal and Compliance teams as needed.
• Team Leadership
• Supervise and mentor a team of settlement analysts and specialists.
• Conduct performance reviews, set KPIs, and foster a culture of continuous improvement.
• Cross-Functional Collaboration
• Partner with Finance, Accounting, Customer Support, and external vendors (e.g., Telecheck, Fiserv, Worldpay) to ensure seamless operations.
• Provide strategic input on new payment products and services.

Qualifications :

Preferred Skills :

$100,000 - $110,000 a year

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.