Senior Operations Manager

Senior Operations Manager

At Brookfield Properties, we believe retail should be anything but typical. It's why we're integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn't just about managing properties or redeveloping malls. It's about creating inspiring spaces that draw consumers in. It's about helping our tenants build their brand in a big way. It's about contributing to our communities. And, more than anything, it's about bringing people together.

Position Summary

The Senior Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of their assigned property. The Senior Operations Manager partners with the (Senior) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety and health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience.
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner.
• Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics.
• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules and Regulations, specific lease requirements and timely completion of construction. Assist Tenant Coordination with as-built conditions, available utilities, and any known constraints.
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and / or maintenance contracts.
• Ensure property safety systems are code compliant, maintained and inspected, and federal required reports and safety documentation is maintained and posted.
• Support the Safety, Health, and Environment program by incorporating Brookfield Properties' Life Saving Principles into your work planning and execution.
• Support corporate sustainability efforts to reduce the property's carbon footprint.
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies and Building Automation Systems (BAS) including (but not limited to) lighting controls (BMS / EMS), HVAC, fire / life safety alarm systems, irrigation control, and vertical transportation.
• Manage and develop direct reports while ensuring compliance with all company policies and procedures.
• Partner with multiple internal and external teams to achieve annual property business plans while delivering company goals.
• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.
• Review and approve invoices for accuracy and monitor for timely payment.
• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets.
• Strong understanding of industry, company, and market trends to execute on company strategy.
• Continuously align team and employee development goals with organizational goals.
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.
• Other duties as assigned.

Qualifications

Core Competencies

Decision Quality, Strategic Mindset, Directs Work, Develops Talent, Builds Networks, Communicates Effectively, Being Resilient

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to do the following :

Benefit Information

Competitive compensation, medical, dental and vision beginning day 1, 401(k) company matching, 401(k) vests on day 1, career development programs, charitable donation matching, generous paid time off (i.e., vacation, personal holidays, paid sick time), paid volunteer hours, paid parental leave, family planning assistance including IVF, surrogacy, and adoption options, wellness and mental health resources, pet insurance offering, childcare assistance, and commuter benefits. We are proud to create a diverse environment and are proud to be an equal opportunity employer.