Fraud Support Analyst

A company is looking for a Fraud Support Analyst (Credit / Debit Card).

Key Responsibilities

Develop and maintain an understanding of CPS Platform software applications to research fraud trends and support case management

Respond to technical support requests from partner institutions both verbally and in writing

Support the Fraud Call Center by providing product support and resolving issues

Required Qualifications

Minimum of 18 months of experience in financial institutions, FinTech, debit / credit card processing, or fraud prevention solutions

Willingness to work a schedule that includes one weekend day

Participation in an on-call rotation, including holiday coverage 1-2 times per year

Strong sense of professionalism and passion for customer service

Ability to build trust with clients and represent the team with integrity