MEDICAL RECEPTIONIST

Duties and Responsibilities:

• Greets patients in a polite and professional manner on the telephone and in person.
• Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.
• Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.
• Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
• Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.
• Monitors and responds in a timely manner to patient voicemails daily or as assigned.
• Monitors and responds to telephone encounter queue daily or as assigned.
• Monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned.
• Registers patients in eCW and obtains required documentation by completing the following:

a.Obtains and updates financial and/or personal information in eCW. b.Scans photo ID/DL, scans primary and secondary insurance card and captures a picture of the patient. c.Obtains and scans complete Intake and Authorization Forms. d.Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care. e.Sets all insurance plans within patients’ accounts appropriately. f.Obtains income information and answers all structured questions.

• Updates demographic information at every patient visit.
• Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel on a daily basis.
• Marks appointment statuses appropriately.
• Verifies patients’ insurances and determines any charges/copayments.
• Collects payments for visits, logs payments in eClinicalWorks and issues receipts to the patient.
• Prints health certificates as appropriate for patient visits.
• Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.
• Reviews, scans, and sends encounters for Release of Information and Work forms daily or as assigned.
• Informs supervisor of double accounts, removes unnecessary alerts of accounts, and corrects spelling errors in patient accounts.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
• Calls all patients 1 business day after they no show to an appointment to explain the no show policy and reschedule the patient’s appointment.
• Attends regular staff meetings.
• Enforces late policy when patients arrive more than 15 minutes late for an appointment.
• Cross trains and works at other COH sites for coverage when needed.
• Calls emergency codes per the protocol when appropriate.
• Performs other duties as requested by supervisor.*

Minimum Qualifications:

• This position is required to work 100% on site. Please note that the remote work agreement is subject to change at any time, and the supervisor may require in person learning for a specific amount of time after hire.
• High School Diploma/GED required.
• Experience with Electronic Medical Record. Experience with eClinicalworks preferred.
• Strong customer service skills required.
• Strong organizational skills and commitment to working in a professional environment.
• Minimum of one year experience as a Medical Receptionist preferred.
• Strong organizational skills and commitment to working in a professional environment.
• Strong customer service skills.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.
• Ability to work a flexible schedule, including evenings and weekends required.
• Ability to travel to work at other sites as needed required.
• Bilingual preferred in English and Spanish/Amharic.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
• 8 hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!