Staff, Concierge (Full-Time, 32hrs / Weekends & Afternoons)

Description

Location : Delray Beach, FL 33483

Pay : $ 20 / hr

Schedule : Friday - Monday 3PM - 11PM (Tues, Wed & Thurs OFF)

Job Responsibilities

Essential Duties :

This position serves residents by providing information and services.  Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Additional Duties :

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Supervisory Responsibilities

N / A

Education & Experience

Knowledge, Skills & Proficiencies

Tools & Equipment Used

N / A

Physical Requirements & Working Environment

Travel

N / A

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.