Sr. Member Service Representative - Headquarters Branch

INCLUDES SATURDAYS

MECU CREDIT UNION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.

POSITION SUMMARY :

With minimal supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members.

Opens new accounts, resolves issue and professionally handles members inquires' face to face. Proficiently provides a variety of transactional services for member's accounts on deposit, loan and insurance products. Ability to recognize additional financial service needs of the member and able to promote and explain these services / products to the member.

Demonstrates exceptional member service skills and coaching to optimize performance of staff. Serves as a resource throughout the Branch network. Trains new Member Service Representatives and serves as a resource to Branch staff. Can oversee the general operation of the platform and makes exceptions and over-rides.

NECESSARY SKILLS : Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others wondering whether perspective is important, and / or are not viewed as a potential ""sounding board"" that allows others to sort through and clarify their own feelings and needs.

Routine Account-Related Requests

Assist members with routine account-related requests such as : Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties.

Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. This contrasts with individuals who have proven to be unreliable when others have counted on them to show up on time, meet deadlines and expectations, or arrive prepared and ready to contribute. Meets expectations for attendance and punctuality.

Quality of Work

Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and / or set a poor example for co-workers or direct reports.

Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.

EDUCATION :

• High School Diploma (general studies) – Required
• General Education Degree (GED) – In Lieu of H.S. Diploma

EXPERIENCE :

Member Service Representative II - Eighteen (24) months Financial Services Background - Preferred

ADDITIONAL EXPERIENCE AND / OR QUALIFICATIONS :

ADDITIONAL REQUIREMENTS :

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch / work location.

Compensation

Salary Range per hour, depending on experience and qualifications

Sr. Member Service Representative : $20.29-$29.42

Benefits at MECU Credit Union :

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to :

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and / or move files and equipment up to 15 pounds and occasionally lift / move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

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