Assistant Restaurant General Manager

Description

Spiegelworld creates genre-defying live entertainment destinations, combining smash-hit shows with one-of-a-kind cocktail and dining experiences, powered by the world's most talented artists and artisans and devoured by savvy, seen-it-all adult audiences. Founded in 2006, Spiegelworld is a community of 700+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

About the Role

Spiegelworld is looking for an experienced Restaurant Assistant General Manager (AGM) to join the team at Superfrico at the Cosmopolitan in Las Vegas. The AGM will participate in, influence and contribute to all areas of Spiegelworld's BEAF (Beverage, Entertainment, Art & Food) experience. The AGM is responsible for the day-to-day operations of the outlet including, but not limited to, employee relations and developing and implementing objectives in accordance with budgetary and service requirements. This position reports directly to the Restaurant General Manager, and the pay is $75,000 / year.

What You'll Do

• Work closely with Spiegelworld and resort partners to ensure an expertly coordinated launch of the restaurant.
• Coordinate SOPs for the front of house and back of house activities to ensure all standards are met and train staff appropriately.
• Oversee all F&B operations for restaurant and theater, ensuring an integrated experience.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Be visible in the restaurant operation, actively participating in service and daily operations.
• Maintain high levels of customer satisfaction by building relationships with guests and encouraging staff to do the same; resolve complaints using appropriate service recovery tools.
• Use tools such as UD and Avero to analyze business trends and employee performance.
• Oversee the restaurant's beverage revenue including cost, ordering, inventory, and expenses.
• Mentor Mixologists in beverage operations and lead cocktail development initiatives.
• Oversee the implementation of operational systems in collaboration with bar prep lead, GM and FB Mgr.
• Lead strategic beverage training for all bartenders with a focus on consistency, employee engagement and retention.
• Hold bi-weekly meetings with The Executive of Beverage to align with seasonal cocktail menu changes and SOPs.
• Participate in marketing activities with the General Manager and Marketing.
• Develop ideas to maximize revenue and / or reduce expenses, outlining goals and objectives.
• Select, train, evaluate, lead, motivate, and coach all employees to ensure that established cultural and core standards are met.
• Develop employees' Food & Beverage knowledge and conduct regular education sessions for staff on product and service.
• Manage and maintain CGS inventory and ensure resources for efficient operation are in place.
• Perform pre- and post-service checks and communicate daily specials, promotions, and VIP guest plans.
• Assist in sales and marketing activities and stay informed of F&B trends.
• Other duties as assigned by your manager.

All duties are performed in accordance with Spiegelworld policies, practices, and procedures.

What You Bring

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

Spiegelworld offers a comprehensive compensation and benefits package for eligible full-time and part-time employees.

IDEA

All Spiegelworld employees participate in IDEA, our inclusion, diversity, equity, and accessibility program. We strive to be anti-racist and equip staff to work equitably and support the communities we serve.

Hiring Journey

We value fit for both you and Spiegelworld. The hiring timeline varies by role and can take from 2 weeks to several months.

Location : Las Vegas, NV

Salary : $75,000 / year

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