Senior Manager, Technology Business Partner

Technology Business Partner

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Position Summary

We are seeking a motivated and collaborative Technology Business Partner (TBP) to serve as a key connector between our centralized technology teams and SPG (Specialty Program Group). This role is responsible for understanding the needs, priorities, and challenges of SPG field operations AND the needs, priorities, and challenges of our technology operations, serving as a trusted advisor to ensure the right technology conversations are happening at the right timeand that field perspectives are represented in enterprise planning. If you are energized by partnership, communication, and making sure technology delivers real business value, this is the role for you - you will help bridge the gap between enterprise technology and frontline excellenceshaping not just systems and capabilities, but how people experience and benefit from them.

Leadership and Relationship Management Duties

Act as the primary point of contact between field leaders (such as the COO) and the centralized tech organization

Understand the portfolio of enterprise products and services across the SPG division

Learn the business as well as people within the business to understand and articulate business objectives, priorities, perspectives, and critical business issues

Cultivate strong, trust-based relationships with IT colleagues and senior business executives

Know how to navigate the IT organization and be able to inspire excellent support and good business partnership throughout all levels of IT

Facilitate regular touchpoints, check-ins, and regional advisory conversations with field and tech leadership

Guide technology conversations with a focus on value realization and business impact

Share insights and lessons learned across teams (Technology and SPG teams and leaders)

Surface patterns and needs related to service tickets, outages, tool usage, and knowledge gaps

Improve outcomes through collaboration with PMO, Service Management, Change, and Training teams to ensure SPG team perspectives are captured in change initiatives, system implementations, service upgrades, etc. and to :

Drive identification, planning, and tracking of business value from tech initiatives

Partner with centralized teams to adapt or extend solutions for field success

Support technology readiness, rollout, and adoption across SPG

Actively participate in stakeholder feedback, retrospectives, and learning loops

Provide second level escalation support to the business leaders where the technology processes do not provide the desired outcomes

Shepherd the intake process, collaborating with business leaders to identify business capability needs that lead to the right Demand requests.

Facilitate the development of business cases and broker negotiations and decisions where new capabilities are needed

Help SPG partners think beyond the immediate ask toward scalable solutions

Coordinate between technology, operations, vendors, support teams, and leadership

Stay current with industry trends and BRM best practices

Required Qualifications

3+ years as a Business Partner, BRM, Program Manager, Portfolio Manager (or similar)

7+ years of IT leadership / management experience

Track record of developing and managing trusting relationship with executives and other leaders

Demonstrate reliability, credibility, and empathy in every interaction

Strong background in stakeholder engagement across matrixed or federated organizations

Skilled at presentation and persuasion; know how to adjust message for technical and non-technical audiences

Deeply experienced at writing and presenting business cases and investment narratives within formal governance structure

Experience in partnering with technology teams to deliver highly complex technology solutions

Passionate about delivering business value to business partners and end users

Customer centric mindset that anticipates business needs and responds positively to feedback

High emotional intelligence, with the ability to lead, effectively communicate, motivate and influence without direct authority

Proficient at driving transformational change in large organization with varied stakeholders

Proficiency in using tools such as MS Office Suite, MS Project, Visio, and SharePoint

Other Helpful Qualifications

Insurance or insurance brokerage industry experience is a plus

Digital Product Management / Ownership

Have led or made significant contributions to a digital transformation program

M&A integration experience

Enterprise Architecture experience

Education :

4-year degree required

MBA is a plus

BRMP or CBRM certifications preferred

Join Our Team

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values : entrepreneurship, teamwork, integrity, accountability, and service.