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Full Time Assistant Store Manager (Store 5513)

Full Time Assistant Store Manager (Store 5513)

GameStopWilmington, DE, US
22 hours ago
Job type
  • Full-time
Job description

Full Time Assistant Store Manager (Store 5513)

Join to apply for the Full Time Assistant Store Manager (Store 5513) role at GameStop

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

  • Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations.
  • Develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
  • You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business.
  • This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties And Responsibilities

  • Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks.
  • Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
  • Process guest purchases / returns using the POS system accurately, including handling cash and providing receipts.
  • Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager as needed.
  • Promote GameStop\'s guest benefits, such as new title reservations, trade-ins, and Pro Rewards.
  • Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines.
  • Monitor associate performance and provide feedback; ensure staff aligns with guest service expectations.
  • Provide recognition and feedback to store associates; document feedback as required.
  • Ensure onboarding and training of associates before opening or closing shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocols, and ethics.
  • Schedule store associates to meet guest service goals; supervise staffing levels and ensure coverage for peak times.
  • Approve payroll and manage paid time off and time edits as applicable.
  • Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are functional.
  • Fulfill Omni-Channel orders and ship daily.
  • Protect company assets with effective inventory control and loss prevention; inspect packages at closing as appropriate; communicate concerns to the Store Manager.
  • Support team in meeting sales, profit, and shrink goals and complete required administrative duties.
  • Perform inventory counts, stock restock, and ensure products are represented on the sales floor.
  • Balance and reconcile daily transactions; prepare closeout paperwork and manage cash and bank deposits as directed.
  • Verify shipments for discrepancies; conduct counts and report discrepancies.
  • Process defectives / recalls and stock pulls with proper labeling and packing lists.
  • Maintain guest and associate safety; report injuries per guidelines.
  • Assist in maintaining store records and ensure manuals are up to date.
  • Supervise and delegate tasks in absence of the Store Manager.
  • Adhere to all company policies and procedures; follow opening and closing procedures.

    • Qualifications

  • Must provide proof of identity and eligibility to work in the United States.
  • Must be at least 18 years old.
  • High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, merchandising, or related field preferred.
  • Retail management experience preferred (6+ months).
  • Retail sales, guest service, and / or management experience preferred (2+ years).
  • Video game knowledge preferred.

    • Key Job Skills And Abilities

  • Outgoing, welcoming personality with strong people skills.
  • Genuine, individualized guest assistance; clear verbal and written communication; bilingual English / Spanish preferred.
  • Ability to work in a fast-paced environment; work independently and in a team.
  • Strong adherence to attendance, personal appearance, safety, and respectful workplace expectations.
  • Operate POS system; basic math and organizational skills.
  • Flexible schedule including extended hours, nights, weekends, and some holidays; minimum 3 days / week availability.
  • Ability to work alone and stand / move for long periods; lift up to 30 lbs; basic mobility is required.

    • Compensation

    $17.75 - $21.75

    Employment type

  • Full-time

    • Job function

  • Sales and Business Development

    • Industries

  • Retail

    • Location : Wilmington, DE. This posting reflects ongoing applications; updates may occur as business conditions change.

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    Assistant Store Manager • Wilmington, DE, US

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