Inside Sales Representative

Customer Service Sales Representative (Inside Sales)

Location : On-site Full-Time

Schedule : MondayFriday, 8 : 00 AM5 : 00 PM (flexibility may be required)

Compensation : Competitive base salary + performance-based incentives

Our team is seeking a personable and results-driven Customer Service Sales Representative to support customer engagement and drive revenue through inside sales activities. This role combines customer support with sales strategy, requiring strong communication skills, technical aptitude, and a proactive approach to building lasting client relationships.

Responsibilities

• Manage inbound and outbound communications (calls, emails, chats) with professionalism and empathy
• Understand customer needs and recommend appropriate products or services, including upselling and cross-selling
• Resolve complex inquiries and complaints efficiently, ensuring customer satisfaction
• Collaborate with internal teams (sales, operations, logistics) to address customer concerns and fulfill orders
• Monitor aftermarket performance metrics and report trends to leadership
• Achieve sales goals by processing orders, promoting new offerings, and maintaining product knowledge
• Foster long-term customer relationships through consistent follow-up and high-quality service
• Suggest process improvements to enhance customer experience and operational efficiency
• Stay current on product offerings, systems, and customer service tools

Qualifications

Preferred Skills