Transcon Agent (Night Shift)
Job Description
Scope of Position : Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.
KEY RESPONSIBILITIES :
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
EXPECTATIONS :
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
- LOCAL Applicants ONLY*
- NIGHT SHIFT : start time 12 : 00(noon) to 9 : 00pm*
Qualifications
- Fully proficient with various software applications (mainframe systems)
- 10-key by touch
- Displayed ability to work independently with minimal supervision
- Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
- Functions efficiently in a high stress environment
- Willing to work overtime
- An intimate understanding of Export Compliance
- Certifications including : Certified Export Clearance Specialist, Dangerous Goods Ground and Air, IATA / FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation
Reporting Structure :
- Transcon Lead Agent, Transcon Supervisor, Transcon Manger
Transcon Agent (Night Shift)
Transcon Lead Agent, Transcon Supervisor, Transcon Manger . NIGHT SHIFT: start time 12:00(noon) to 9:00pm*. ...
Transcon Agent (Night Shift)
Transcon Lead Agent, Transcon Supervisor, Transcon Manger . NIGHT SHIFT: start time 12:00(noon) to 9:00pm*. ...
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