Client Response Tech

Category : Admin Support

City : Jackson

State : Tennessee

Shift :

8 - Evening (United States of America)

Job Description Summary :

Responsible for appropriately managing incoming and outgoing telephone communications on the basis of "one person / one call" for non-technical inquiries and "one call / one transfer" for technical inquiries. Notifies provider of appropriate critical values. Communicates appropriate specimen requirements to clientele. Performs routine and special laboratory clerical work. Employee is subject to call back and overtime as required by the hospital.

ESSENTIAL JOB FUNCTIONS :

• Effectively responds to client calls on the "one call" approach.
• Correctly enters patient information and test mnemonics as requested by client into the order system for add on tests.
• Obtains and distributes correct lab results to appropriate provider via pre-determined fax numbers while confirming successful transmission.
• Initiates sub-optimal specimen forms as indicated.
• Performs routine and special clerical duties in designated area, such as answering telephone and / or intercom, filing.
• Assists in Outreach Screenings, such as Health Fairs, Drug Screening.
• Must stocks supplies in the absence of or to augment MCL Client Service Representative.
• Performs related responsibilities as required or directed.

JOB SPECIFICATIONS : EDUCATION :

LICENSURE, REGISTRATION, CERTIFICATION :

EXPERIENCE :

KNOWLEDGE, SKILLS AND ABILITIES :

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.