Director of Program Development & Operations

Director of Program Development & Operations

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Base pay range

$150,000.00 / yr - $160,000.00 / yr

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Homebridge believes that quality care comes from skilled and supported caregivers. As the State's largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients. In San Francisco, Homebridge provides nearly 1 / 2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.

Position Summary

The Senior Director of Program Development & Operations is responsible for the design, and operational quality and efficiency of all program services provided by Homebridge. This position oversees a staff of over 400, acts as a liaison to program funders, develops policies and procedures and ensures that each program meets its goals and objectives. The Senior Director of Program Development & Operations also ensures that services delivered to clients are of high quality and in compliance with Homebridge's contract provisions, policies and procedures, and are within the scope of the agency's resources and mission.

Essential Job Functions

Leadership

Responsible for overall management of all current and future Homebridge programs (currently, Homecare Services, Office of Community Partnership, CalAIM : Enhanced Care Management, Community Supports, Community Health Workers) which includes design, development, implementation and evaluation of quality high-performing programs

Participates in the development of program business plans that include strategies for launching new activities and enhancing current activities that include timelines, budgets, and potential funding models

Develops and supports a cohesive, collaborative and effective team that is focused on meeting the needs of clients and maintaining a strong caregiver workforce

Develops a deeply collaborative and highly productive working relationship with other department leaders, ensuring seamless, high-quality operations of the agency's services and operations

Participates in agency planning, developing strategic and operational plans for each program, recommending projects and establishing budgets and allocation of staff and resources

Identifies and implements management practices that support a high-performing, client services, focused culture

Acts as a role model and creates a learning environment, encouraging professional growth of staff

Champions the agency mission to funders and community partners and is a key "face of the agency" with critical program stakeholders

Management

Accountable for programmatic success, including ensuring that outcomes and productivity standards are set, measured, met or exceeded

Modifies outcomes with shifting needs of the programs under their control

Meets and seeks to exceed contractual goals established for each program

Establishes and models data-driven performance goals and manages a team to meet them

Ensures continual assessment of the quality and volume of services delivered, reviewing data and developing reports on all aspects of the program's functions

Ensures needed adjustments and improvements are implemented

Creates and implements systems and structures that ensure efficient, effective and quality operations

Establishes and regularly reviews policies and procedures with staff, making sure published materials are up to date

Communicates clearly and regularly all programmatic and contractual requirements, policies, procedures, etc. to staff

Manages the program budget and participates in annual budgeting process

Identifies and evaluates risks associated with program's activities and takes appropriate actions to control the risks

Analyzes trends in the programs, identifying issues and developing and recommending solutions to leadership

Ensures contract compliance with In-Home Supportive Services, DAS, Human Services Agency, City and County of San Francisco rules and regulations and all other program funders

Approves all required contract reports and ensures they are generated in a timely fashion and with high quality

Supervision / Team Development

Works with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation, and goal setting for all employees

Ensures that new employees are trained in policies and procedures for their particular function

Coaches, counsels, and develops professional growth opportunities for staff

Approves personnel actions within the department including promotions, transfers, and disciplinary actions according to Homebridge and legal requirements

Other

Ensures compliance with all mandatory reporting conditions required by program contracts

Actively participates in the leadership team when appropriate

Works collaboratively across the agency to effect incubation, knowledge transfer and launch of new business units based on the core skills and assets of the program group

Knowledge, Skills, and Abilities

Personal qualities of integrity, credibility, and a commitment to and passion for Homebridge's mission

Experience managing programs from a senior leadership level with a strong emphasis on data-driven analysis; working through a team of professional managers to achieve performance goals

Demonstrated success in developing and evaluating program models, and selecting successfully operationalizing innovative programs

Strong project management skills with proven experience managing complex, multi-faced projects in measurable successes and program growth

Strength in hiring, recruiting, managing, developing, coaching, and retraining individuals and teams, empowering them to elevate their levels of responsibilities and performance

Demonstrated results in managing complex systems and proven experience diplomatically negotiating mutually beneficial agreements

Excellent verbal and written communication skills

Able to work under pressure, prioritize, problem-solve, and meet deadlines

Fosters collaboration with all departments and maintains open communication channels

Well-organized with excellent planning abilities; able to choose a course of action, set definite objectives, and evaluate outcomes

Able to analyze financial reports, create budgets, establish goals, measure outcomes

Proven proficiency in Microsoft Office, Excel, and database management software

Education and Experience

Master's degree in social work or a related social service field or equivalent degree in business management combined with practical experience in the non-profit industry

Experience with quality assurance and / or working with complex customer service / customer relationship management models

Experience overseeing a complex business operation involving scheduling, resource allocation and / or capacity management

Experience managing programs, especially government-funded programs and related contract agreements, compliance and reporting requirements

Demonstrated experience of increasing responsibility in a social service setting

A minimum of three years in recruiting, training, and supervising management staff

Experience with the elderly, disabled adult and medically-complex community desirable

Hybrid & Physical Requirements

This position is hybrid in nature and includes office-based responsibilities and community-based activities. When in the office, the role is primarily sedentary, typically involving desk work in a temperature-controlled environment within modular, individual or shared office space. Moderate walking, lifting, and material handling are also required. The noise level in the office environment is usually moderate. Community-based responsibilities include travel – must be able to travel on foot or via public transportation or personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to the outside weather conditions while traveling to clients. Some exposure to physical risk, exposure to client apartments, rooms, homes, and other venues so that services can be provided. Client homes may have pets / pet dander and / or cigarette smoke. May include contact with clients with mental health and / or personal hygiene issues.

Physical Demands

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Homebridge Is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority level

Director

Employment type

Full-time

Job function

Business Development and Sales

Industries

Hospitals and Health Care, Housing and Community Development, and Non-profit Organizations

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