Information Technology Specialist

General Fasteners Company

General Fasteners Company located in Livonia, MI is looking to hire a full time Information Technology Specialist.

Would you like to join a stable and growing local company where there is potential for career growth? If so, please read on!

This IT Specialist position earns a competitive starting wage, and we also offer great benefits and perks, such as 10 paid holidays, generous paid time off (PTO), a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, and a positive team-oriented culture.

Our full-time employees also have access to medical, dental, vision, and other insurance options.

The Information Technology (IT) Specialist plays a critical role in supporting and maintaining the technology infrastructure that powers our distribution operations. This position ensures uninterrupted functionality of warehouse management systems (WMS), enterprise resource planning (ERP) software, inventory control technologies, and end-user devices across the distribution network. The IT Specialist provides day-to-day technical support, assists in implementing system upgrades, and contributes to the efficiency and reliability of all IT-related systems and services.

ESSENTIAL FUNCTIONS

• Provide front-line technical support to distribution center staff, including troubleshooting hardware, software, barcode scanners, handheld devices, label printers, and network connectivity
• Support and maintain Warehouse Management Systems (WMS) and their integration with ERP systems
• Assist with the deployment, configuration, and maintenance of desktops, laptops, servers, and mobile devices used in warehouse and office environments
• Monitor network and system performance across distribution facilities to ensure high availability and responsiveness
• Respond to system alerts and incidents, performing root cause analysis and implementing corrective actions
• Coordinate with logistics and warehouse teams to ensure technology supports operational workflows, inventory tracking, and shipping processes
• Maintain accurate documentation of IT assets, system configurations, and support procedures
• Assist in IT projects including facility expansions, new system implementations, and hardware upgrades
• Ensure compliance with IT policies, cybersecurity standards, and best practices in a fast-paced, logistics-driven environment
• Liaise with software vendors and service providers for timely issue resolution and system improvements

SKILLS, KNOWLEDGE, ABILITIES & JOB QUALIFICATIONS

Preferred Certifications (not Required)

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

TRAVEL

Up to 25% travel required to GF work sites for support.

OTHER DUTIES

Duties, responsibilities and activities may change at any time with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

About General Fasteners Company

Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With 11 locations in North America, General Fasteners Company continues to provide these services to numerous companies throughout North America.

General Fasteners Company continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions.

We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.

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