Underwriting Assistant (P&C Insurance)

Job Title : Underwriting Assistant (P&C Insurance)

Duration : 12 Months Contract

Pay Range : $20-22 / hr

Location : Nashville TN 37203

Summary :

The main function of a call center / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities :

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills :

Education & Experience Required :

Years of experience :

Top 3 Skills

Technical Skills (Required)

Soft Skills (Required)