Front Desk Monitor-Womans Side

Job Description

Job Description

The Salvation Army Mission Statement :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The Woman’s Side Front Desk Monitor is responsible for the security of premises, as well as carrying out administrative / clerical duties as assigned. This position reports to the Director of Shelter Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Shelter Director and Shelter Case Managers with overall Shelter Program functions.
• Answer and forward all telephone calls.
• Greet all visitors, staff, corps members, volunteers and general public in a friendly and professional manner.
• Direct all social service clients to appropriate staff persons and facility, as well as donations to the ARC.
• Maintains guest & staff log.
• Maintain Client Confidentiality
• Process clients for Emergency Shelter overnight stay, including entering client information and services provided into WellSky database and intake for guest showers.
• Monitoring of Overnight Male clients, including seeking emergency medical attention, waking them up in the morning, supervising client room clean out & dismissing clients to meals.
• Help maintain a positive and communal living environment between clients.
• Makes hourly rounds of inside of building for security (fire, theft, etc.), including doing a complete walk through of the Men’s dorm rooms during the Graveyard shift.
• Washes overnight client laundry and linens from overnight stays.
• Secure shelter for duration of evening (locks rear doors, turn out lights, etc.)
• Organize and maintain neat and clean copier / fax room; maintain fully stocked paper supply.
• Monitor security cameras.
• Some custodial duties as necessary and / or required.
• Other related duties as assigned by the Shelter Director and / or Corps Officer and / or Corps Assistant Officer.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL REQUIREMENTS :

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.