IT & Office Systems Administrator

About Passes

Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world's most recognized companies as we build a platform for scale.

The Role

We're looking for a hands-on, startup-savvy IT & Office Systems Administrator to join us in building the backbone of our in-office experience. You'll lead all things IT and technical operations at our Hollywood HQ — from new hire setups and internal tooling to preparing our space for high-impact events and team growth.

This is not your standard IT role. You'll partner closely with Workplace, Events, and Ops to ensure our physical space runs seamlessly — especially as we scale our headcount and start throwing some truly epic events from our office. Whether you're troubleshooting a laptop, optimizing our Wi-Fi, or setting up event AV for a panel with hundreds of guests, you'll be the tech hero behind the scenes.

Key Responsibilities

• Be the go-to for all in-office IT support — handling tickets, walk-ups, and urgent troubleshooting for onsite and remote employees across hardware, software, and systems.
• Onboarding & offboarding - Provision and maintain devices, monitors, accessories, and user accounts (Google Workspace, Slack, Notion, CRM, Atlassian Products, etc.) for all new hires and contractors.
• Own network infrastructure at HQ & VPN — including Wi-Fi, routers, and internet service; manage VPN users and troubleshoot connectivity for team and guest use, including offsite users.
• Event tech - Partner with our Workplace and Events team to power tech for company events, including AV, sound, lighting, and live streams.
• Prepare the office for scaling — recommending and implementing systems, tools, and layouts that support a growing team and future event programming.
• IT asset & license management - Track laptops, peripherals, and SaaS seats; coordinate repairs, warranties, and vendor orders.
• Process improvement - Spot bottlenecks and automate repeatable tasks to keep our IT engine lean and scalable.

Maintain best practices for data protection, password management, and device security across the org.

Coordinate with outside vendors (e.g. internet providers, IT consultants, AV rentals) when needed.

What We're Looking For

Salary : $70,000 – $90,000 per year, depending on experience.

Passes is an equal opportunity employer—we celebrate diversity and are committed to creating an inclusive workplace for all.

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