Executive Relationship Manager

Executive Relationship Manager

ADP is hiring an Executive Relationship Manager. In this position you will develop and enhance strategic business partnerships by building trust with our clients' key decision makers to drive client retention / improve loss prevention. He / She possesses a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client. This person identifies new service and / or product opportunities and coordinates as necessary with Sales. They act as a liaison between the client and ADP, serving as an internal client advocate. Includes approximately 30-40% travel.

Responsibilities :

• Develops and enhances strategic business partnerships by building trust with our clients' key decision makers to drive client retention / improve loss prevention.
• Possesses a complete understanding of our clients' business objectives, strategic direction and requirements to proactively demonstrate and deliver increased value through life cycle of the client.
• Is introduced to the client during the implementation process.
• Acts as a liaison between the client and ADP, serving as an internal client advocate.
• Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
• Level I / II - Assigned client base as defined by the Relationship Management Strategy Proactively ensures client satisfaction through periodic conference calls and client visits.
• Promotes client participation in focus groups to solicit feedback on product / service initiatives.
• Communicates and promotes key ADP initiatives to the client (e.g., user group meetings, product enhancements, etc.).
• Coordinates client projects, resolution of critical service issues, and follow-up to quality survey feedback.
• Determines the components of projects and prepares comprehensive project plan and scope of all required activities. Communicates status and next steps to the client and appropriate internal ADP partners.
• Identifies new service and / or product opportunities and coordinates as necessary with Sales. Performs strategic account review with the client to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.
• Adheres to standard ADP tools and processes (i.e., tracking calls in CRM System, case management, etc.) for recording and responding to service activities (i.e., clients visited, presentations made, etc.).
• Produces detailed trip reports and distributes to all appropriate parties. Partners with internal ADP business partners as required, to enable seamless delivery of ADP Services and strategic planning.
• Mentors and coaches less tenured or newly hired Account Manager associates on product knowledge, process and procedures and relationship skills. Performs other related duties as assigned.

Qualifications Required :