Senior Manager, Platform Operations

Senior Manager, Platform Operations

At Turquoise Health, platform reliability is the foundation of our customer experience. We're looking for a Senior Manager, Platform Operations to lead the engineering efforts that keep our systems available, performant, and secure.

In this role, you'll build and lead a talented team responsible for monitoring, scaling, and improving our infrastructure, while evolving our incident response capabilities. Your leadership will ensure we meet strict SLAs, deliver a seamless user experience, and continually improve the way we operate at scale. Your work will be central to empowering customers, protecting data, and enabling our teams to innovate without compromise.

We encourage anyone to apply for all open roles. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Responsibilities

• Hire, mentor, and manage a team of platform engineers dedicated to infrastructure reliability and performance.
• Define and execute a strategic roadmap for platform operations that improves uptime, reduces incidents, and enhances customer trust.
• Manage budgets, vendor relationships, and resources for our public site infrastructure.

Operational Excellence

Continuous Improvement

Requirements

Bonus Points

Salary

The salary range for this full-time position is $195,000-$215,000. Our salary ranges are determined by role and level, and reflect the minimum and maximum salary across all US locations (they are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

Benefits