Manager (Day Shift), Data Center Operations (AT2) (1797)

Manager - Data Center Operations

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

We are currently hiring for the Day Shift, Monday - Friday. The Manager - Data Center Operations must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure.

Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC / CRAH units, and humidification systems. Electrical responsibilities will include electrical / critical power distribution from the Utility / Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Communications Infrastructure responsibilities will include IDF / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management.

The Manager - Data Center Operations is responsible for vendor management inclusive of daily work as well as service contracts. Project management experience is required as the manager will be responsible for managing all aspect of projects from conception to completion. The employee will also be accountable for commissioning activities within the data center. The position requires expert ability in MOP writing. This position will also be directly responsible operational efficiency and energy management within the data center. The manager will be expected to develop and implement operational strategies aimed at improving data center efficiencies without increasing uptime risk to the customer.

A Data Center Manager is also responsible for ensuring the facility adheres to all compliance and audit requirements as well as company and industry standards. The Manager - Data Center Operations will be a training instructor and assist the Data Center Senior Manager in ensuring all technicians are qualified within the data center. The Data Center Manager will ensure technicians are aware of all code and standards revisions. The Manager - Data Center Operations will assist the Data Center Senior Manager and Market director in developing financial OPEX and CAPEX budgets and forecasts. The manager will model proposed project ROI. Responsibility for procurement fulfillment including developing scopes, obtaining proposals, creating purchasing requisitions and ensuring invoices are paid rests with the technician.

The Manager - Data Center Operations is a people manager who will serve the role of shift manager. The individual must possess strong management and interpersonal skills. The Manager - Data Center Operations is responsible for evaluations and coaching of his or her direct reports. The manager is to work closely with the Senior Manager - Data Center Operations to ensure all staff is trained and qualified. Regular team and individual meetings are required.

Duties :

• Data center subject matter expert for electrical, mechanical, and fire life safety systems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Tracking and trending site efficiencies and energy consumption.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• People manager responsible for assigning shifts, works, approving time off, etc.
• Training and mentoring of junior staff.
• Work with technicians and vendors to ensure preventive and predicative maintenance schedules are met and maintenance is completed on time.
• Work with, and provides guidance, to the site Data Center Operations Manager to determine maintenance requirements for mechanical and electrical systems.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Expert technical review of procedures.
• Expert technical review of company standards and policies.
• Manage site audits both internal and external.
• Adherence to compliance standards.
• Manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Provide applied mechanical and integrated control expertise for the entire data center.
• Navigate and utilize a CMMS system.
• Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center.
• Adhere to and promote CoreSite's Principles of Operational Excellence.
• Promote and demonstrate the behaviors consistent with CoreSite's culture and 8 Guiding Principles.
• Special projects as assigned

Knowledge, Skills & Abilities :

Education / Experience :