Chat Advocate

A company is looking for a Chat Advocate to provide exceptional customer service through chat interactions.

Key Responsibilities

Provide timely responses to customer inquiries via chat, managing multiple conversations simultaneously

Assist customers with the Instant Bank Verification process and evaluate financial documents

Collaborate with team members to expedite loan application processing and identify process improvements

Required Qualifications

Minimum of 2 years of customer service experience in a chat environment

Typing speed of 60-80 words per minute with 98% accuracy

Strong understanding of the financial lending industry

Ability to multitask and respond quickly to customer inquiries

Detail-oriented with strong analytical skills