Project Manager II – Customer Success, Implementations

Project Manager II – Customer Success, Implementations (Contract-to-Hire)

📍 Greater Boston Area | 100% Onsite (Cambridge & Waltham, MA)

🕒 Monday–Friday, 7 : 00 AM – 4 : 00 PM EST (Flexible 8-hour day)

💼 6–9 Month Contract | Potential to Convert

💲 $45–$50 / hr. (W2) | Overtime Eligible

About the Opportunity

We are seeking a Project Manager II, Customer Success – Implementations to support operational, laboratory, and service implementation projects for a leading organization in the Greater Boston area. This role plays a critical part in delivering onsite customer service implementations, laboratory and production relocations, and operational transition initiatives.

The ideal candidate is detail-oriented, customer-focused, highly organized, and experienced in coordinating cross-functional project activities—particularly within laboratory, life sciences, or manufacturing environments.

Domestic travel may be required up to 75%, especially during major implementation periods.

Key Responsibilities :

• Lead end-to-end project management of service implementations and lab / production relocation initiatives.
• Build project plans, risk assessments, timelines, and readiness evaluations aligned with customer and internal goals.
• Coordinate cross-functional teams including Lab Services, Operations, Supply Chain, EHS, IT, and Facilities.
• Serve as the primary customer point of contact throughout the project lifecycle.
• Manage project logistics such as equipment moves, lab setups, material transfers, and vendor alignment.
• Prepare and maintain project documentation, including status updates, dashboards, budgets, closure reports, and summaries.
• Ensure compliance with safety, regulatory, and quality requirements during relocations and implementations.
• Assess risks, resolve issues, and ensure projects are delivered on time, within scope, and on budget.

Required Qualifications :

Preferred Knowledge & Skills :

Environmental & Physical Requirements :