Senior Manager, Customer Success - Public Sector

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thats work worth doing.

Senior Manager, Customer Success - Public Sector

Why We Have This Role

As a Senior Manager, Customer Success - Public Sector leading a team of Customer Success Managers in the Public Sector Industry you will combine a passion for developing and leading teams, solving complex business problems and ensuring delivery of top-tier customer management. You will lead a team of Managers and Individual Contributors who service our Enterprise-tier Public Sector team, which includes Federal agencies, state / local government, and / or educational institutions customers. From the initial onboarding to ongoing adoption, your team will assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer adoption, maturity, and retention.

How Youll Find Success

• Demonstrated ability to build and lead teams to concrete and measurable results.
• Excellent analytical / technical problem-solving skills with a history of driving impact within an organization.
• Being a great leader who empathizes with your team members and customers.
• Along with helping your customers, you will help your direct reports be successful and grow in their roles.
• Detail-orientation with an ability to juggle multiple priorities, prioritize, and meet bold goals.
• You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
• Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals.

How Youll Grow

Things Youll Do

What Were Looking For on Your Resume :

16+ years of professional experience in a combination of strategy, consulting, operations, product management, or an equivalent field.

Prior leadership experience, including building and leading teams and managing successful teams.

Experience working with Federal agencies, state / local government, and / or educational institutions

Bachelors or advanced degree with a concentration in science, technology,  business, or a related field.

What You Should Know About This Team

Our Teams Favorite Perks and Benefits

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know.

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