Field Service Engineer

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will

• Report into the Operations Manager.
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Proficiency in using diagnostic tools and software to identify and troubleshoot issues within (vacuum) systems

Great foundation in both electrical and mechanical engineering principles to repair components such as motors, seals, and control systems. This enables you to perform routine and preventive maintenance tasks, such as oil changes, filter replacements, and system calibrations, to extend the lifespan of equipment. Including stripping it down to component level = inspecting all things, spare parts, etc.

Excellent communication and interpersonal skills to provide exceptional service and maintain positive relationships with customers.

Understanding and adherence to safety protocols to ensure a safe working environment.

In return, we offer

Job location

You will be part of our customer center in Niagara Falls, NY. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, North / South Carolina.

Additional Information

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws

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