TAM / Dir -Technical Account Manager (Security)-Hybrid

Position Overview :

Sr / Dir-TAM-Technical Account Manager (Security) - Hybrid, NYC, NY. Meetings, Milestones, QBRs, Customer Meetings.

Salary Range- Open based on experience. Permanent Position. Great Company. Unlimited Growth. Paid Certs when taken perm.

True Technical Account Management Experience with Cyber Security is a must-have

Must have MSP or VAR experience

Must have experience working with External clients.

We\'re looking for someone with strong technical acumen in SOC operations combined with excellent customer experience skills

Responsibilities

• Serve as the primary technical point of contact for assigned client(s).
• Build strong, trusted relationships with client executives, CISOs, and security leaders.
• Proactively communicate SOC performance, threat trends, and risk posture through regular business reviews and ad-hoc strategy sessions.
• Collaborate with clients to understand business objectives and align SOC capabilities accordingly.
• Leverage hands-on knowledge of SOC operations to translate technical findings into actionable business insights for clients.
• Act as a liaison between the SOC, engineering, and clients to ensure effective resolution of complex security incidents.
• Partner with Security Engineers and Sales teams to ensure smooth service delivery and high client satisfaction.
• Provide feedback to delivery teams to improve SOC processes, tools, and playbooks.
• Identify upsell / cross-sell opportunities based on client needs and emerging security gaps.

Qualifications

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